Mortgage Account Manager
2 weeks ago
Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. We emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world-class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing. Our core valuesThrive Together, Act Like an Owner, and Exceed Expectationscultivate a collaborative, high-performance culture that drives our pursuit to become the undeniable leader in mortgage lending.
Job Summary:
We're Lendz a modern mortgage lender with a mission to deliver exceptional white glove service in the non-QM space. We're looking for a sharp, proactive, and customer-obsessed Account Manager to join our high-performing remote team. As the face of Lendz to brokers and internal teams alike, you'll ensure loans move quickly, questions get answered professionally, and every stakeholder feels supported. If you're a proactive communicator with a service-first mindset who thrives on follow-through, clarity, and constant learning, we want to meet you. Apply today and help us deliver mortgage lending the way it should be: smart, seamless, and broker-centric.
This is a fully remote role. Occasional travel to our Fort Lauderdale, Florida headquarters may be needed for training.
What You'll Do:
Own the Broker Experience:
- Deliver white glove service from submission through close.
- Keep brokers in the loop with timely, clear, and professional updates.
- Build trust by responding accurately and taking initiative to resolve issues.
Be the Link That Moves Loans Forward:
- Manage active loan pipelines alongside Account Executives and Underwriters.
- Sort and convert conditions within 24 hours.
- Keep Salesforce and internal systems meticulously updated.
Communicate Proactively and Professionally:
- Stay one step ahead by anticipating questions and sending proactive follow-ups.
- Represent Lendz with polish both verbally and in writing.
- Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams.
Stay Curious & Grow:
- Learn enough about non-QM to be "dangerous" and use that knowledge to solve problems fast.
- Absorb training, tools, and tech that make you (and our process) better.
- Share ideas that improve efficiency, elevate service, and enhance the broker journey.
What We're Looking For:
- 13+ years experience as a Processor or Account Manager in mortgage lending (non-QM is a plus).
- Tenacious follow-up skills you don't let things sit.
- Excellent verbal and written communication.
- Polished, poised, and professional especially under pressure.
- Organized and deadline-driven with a "whatever it takes" mindset.
- A growth mindset and hunger to learn the business deeply.
You'll Thrive at Lendz If You Are:
- A customer experience nerd someone who obsesses over delighting clients.
- A team collaborator who can work independently but thrives in partnership.
- A fast learner who connects the dots quickly and asks smart questions.
- A doer who communicates early, often, and with confidence.
Perks of Working at Lendz:
- Fully remote flexibility
- Tech-forward systems & tools at a fast-growing company
- Supportive and inclusive culture
- Commitment to professional development
- Highly subsidized health care, vision, dental, and life insurance
- 401(k) program
- 15 days of PTO to start + 9 paid holidays
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