Office Administrator

2 days ago

Cincinnati, OH, United States UASA Full time
Office Administrator Opportunity

BA Appliance Repair is a small, family owned appliance repair company. We emphasize quality customer service above all else. We are rapidly growing and expanding our presence. We are looking for an experienced, organized and outgoing Office administrator to join our team. Candidate would have their own private office and work alongside owners in a family setting. If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you

The successful candidate will be responsible for managing incoming customer calls, scheduling service appointments, and handling back-end tasks such as billing, invoicing, record keeping, and auditing payments. This role requires an independent thinker who thrives in a fast-paced environment and is proficient with Microsoft Office Suite and other computer programs and web based software. The successful candidate will be responsible for resolving customer issues and concerns via email, phone, chat and using detailed problem solving skills to find effective solutions. This is a fast-paced position requiring the ability to manage multiple projects simultaneously, the ability to make critical and independent decisions, and exceptional communication skills.

Benefits offered at the full-time level.

Responsibilities:
  • Answering customer calls and emails in a professional and timely manner.
  • Scheduling service appointments and ensuring all appointments are recorded in the system.
  • Managing all back-end tasks for jobs, including billing, invoicing, and auditing payments.
  • Communicating with technicians and ensuring they have all the information they need for each job.
  • Updating and maintaining customer and job records in the system.
  • Appliance parts sourcing, returns, and inventory management.
  • Assisting with general office tasks and projects as needed.
Requirements:
  • High school diploma or equivalent; Associate's degree in Business Administration or related field preferred.
  • 2+ years of experience in an office administration or customer service role.
  • Strong communication skills, both written and verbal.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite and other computer programs.
  • Ability to work independently and as part of a team.
  • Positive attitude and the ability to multitask in a fast-paced environment.

Job Types: Part-time, Full-time

Pay: $15.00 - $19.00 per hour

Benefits (Full-Time):

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No nights
  • No weekends

Ability to commute/relocate:

  • Cincinnati, OH 45255: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Microsoft Office: 3 years (Preferred)
  • Administrative experience: 2 years (Required)
  • General computer/web-based software proficiency

Work Location: In person

Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up

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