Key Account Director

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We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters it fuels our motivation and contributes to our success. If youre ready to make a positive impact in the lives of patients across the globe, wed like to meet you. We support and empower our employees to grow their careers in an environment that encourages belonging and doing good. Were not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who Were Looking For
As a key member of the Commercial Key Account team, the Key Account Director is responsible for growing and influencing top-down assigned strategic customer target accounts. The role works closely with the commercial teams to develop action plans and build strategic influencer relationships at the clinical, C-suite, and sourcing levels to drive adoption of Labories comprehensive solution portfolio.

• Strategic Account Management: Develop and execute growth plans for strategic accounts, build deep relationships with key stakeholders (clinical, VAC, C-Suite, sourcing), and lead efforts to standardize and expand Labories product portfolio.
• Cross-Functional Collaboration: Partner with commercial leads, Marketing, RSDs, CAMs, POD teammates, and KAD peers to align strategies, develop customer incentives, and support adoption of new technologies including M&A initiatives.
• Performance Monitoring & Data Utilization: Track sales growth and strategic actions using tools like PowerBI; monitor progress at both account and IDN levels to inform decisions and drive measurable results.
• Contract & Partnership Management: Lead QBR processes, negotiate pricing and renewals, manage value agreements, and support RFI/RFP/RFQ responses including OEM and GPO contracts.
• Market Intelligence & Communication: Stay informed on customer trends (e.g., mergers, consolidations), communicate regularly with the VP of Strategic Relations, and contribute to achieving corporate financial goals and operational incentives.

• Bachelors degree in business or a relevant field.
• 8+ years of successful sales and strategic account experience.
• Ability to navigate and network within large organizations; strong negotiation and influence skill set.
• Ability to travel extensively (greater than 50% of time) as needed.
• Customer service first approach, excellent problem solving and communication skills.

• Our mission is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We help people with pelvic and gastrointestinal conditions live normal lives, and support safe deliveries for mothers and babies.
• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a persons race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.