Payment Operations Supervisor
2 weeks ago
cPort CU is hiring a Payment Operations Supervisor at its Portland location.
This role requires strong leadership skills, the ability to delegate and prioritize tasks, and a proactive approach to resolving payment and fraud issues. The ideal candidate will have proven supervisory experience in payment operations and a deep understanding of credit union regulations, including Regulation E.
Responsibilities- Supervise, coach, and develop the Payment Operations team to ensure high performance and professional growth.
- Ensure compliance with credit union procedures and regulations, including Regulation E.
- Review and approve wire transfer requests, check adjustments, and ACH transactions.
- Investigate and resolve fraudulent debit card, check, and ACH activities.
- Troubleshoot debit card denials and other related issues.
- File chargebacks for debit card fraud and dispute claims.
- Serve as the primary point of contact for escalated inquiries from staff and credit union members.
- Deliver high-quality work during periods of increased volume.
This position will be located in Portland ME with the potential for hybrid work.
Qualifications- Demonstrated supervisory or management experience in payment operations.
- Proficient in Microsoft Office programs (Excel, Outlook, Word).
- Experience with financial systems such as Symitar and FedLine is preferred.
- Strong background in fraud analysis, investigation, and prevention.
- Prior experience in a payment operations role is essential.
- In-depth knowledge of credit union regulations.
Benefits
cPort CU takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
To learn more about cPort CU visit us at www.cportcu.org
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