Customer Service Representative

The Customer Service Specialist will focus on generating cases for billing disputes and servicing CO2 tanks. Responsibilities include logging calls, creating service tickets, scheduling and dispatching services, and assisting with billing disputes, gas refills, and equipment safety issues. This role requires accuracy, attention to detail, and strong communication skills. Training includes three weeks of classroom instruction followed by one week of hands-on training with a supervisor.

Responsibilities:

• Log calls and create service tickets accurately.
• Schedule and dispatch services efficiently.
• Assist with billing disputes and resolve issues promptly.
• Handle gas refills and ensure equipment safety.
• Maintain accurate records of all activities.

Essential Skills:

• Proficient customer service skills.
• Experience in dispatching and logistics coordination.
• Ability to perform manual order entry.
• Strong communication and interpersonal skills.
• Basic computer navigation skills and Microsoft Office proficiency.

Additional Skills & Qualifications:

• Ability to work weekends and flexible schedules.
• Strong organizational skills and attention to detail.
• Capability to learn new systems quickly.

Work Environment:

This position is located onsite in an air-conditioned office in Stuart, FL, fostering a collaborative team environment. Training is conducted from Monday to Friday, 8 AM to 5 PM or 9 AM to 6 PM, for three weeks of classroom instruction followed by one week of hands-on experience. The role offers a clear career path with potential to move to the first shift after full-time hire. The schedule consists of various shifts with specified days off, and the company promotes a positive work environment with strong leadership and support for career advancement.

Job Type & Location:

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits:

The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type:

This is a fully onsite position in Stuart, FL.

Application Deadline:

This position is anticipated to close on Dec 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.