Sr Operations Support Representative

1 week ago

Jeffersonville, IN, United States Indiana Staffing Full time
Join American Water

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role

Salary range- $16.50/hr-$25.88/hour. The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more American Water is also proud to offer employees learning opportunities and work experiences to grow professionally Work schedule is 7:30 to 4:00 Monday to Friday.

Primary Role

Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities
  • Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
  • Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.
  • Maintains financial and/or other business records, journals and ledgers.
  • Interacts with internal/external customers regarding various issues and provides any additional assistance.
  • Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Mapcall and SAP.
  • Compiles and reviews numerous essential reports on a daily/weekly/monthly basis
Knowledge/Skills

Advanced knowledge of MS Office and MS Excel. Working knowledge of computer programs.

Experience/Education

Minimum of 2 - 5 years related clerical experience required. High School Diploma or GED required.

Travel Requirements

None or minimal travel.

Work Environment

General office environment. In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

Prioritizes & Role Models Safety Plans, Aligns, & Directs Self-Awareness Develops Talent Drives Engagement Decision Quality

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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