Member Service Representative
3 days ago
Join the dynamic team at Golden Valley Electric Association as a Full-Time Member Service Representative - Billing This onsite position in Fairbanks, Alaska, offers a competitive pay rate of $26.28 per hour. Embrace the opportunity to work in a fast-paced environment where your problem-solving skills and commitment to customer excellence can shine. Engage with our valued members and contribute to innovative solutions that enhance their experience while upholding our dedication to safety and integrity. If you're looking for a role that blends fiscal responsibility with a mission-focused culture, this is the perfect opportunity for you. Your contributions will directly impact the community we serve. You will be provided great benefits such as Defined Pension, 401(k) match, Health insurance, Life Insurance, Short and Long Term Disability, Annual Leave, and Bereavement Leave and Wellness Program (including fitness reimbursements).
As a Full-Time Member Service Representative - Billing at Golden Valley Electric Association, you will play a crucial role in ensuring the accuracy and timely processing of member accounts. Your responsibilities will include accurately analyzing bills daily to meet posting deadlines, processing meter reading data, and posting daily readings for various route assignments. You will be responsible for verifying the accuracy of all newly installed location and meter data, while also processing adjustments to member accounts as requested. Additionally, you will handle member payments through various methods, including cash, check, and credit card, ensuring a seamless and efficient billing experience for our valued customers. This position is key to maintaining our commitment to excellence and customer satisfaction in the electric cooperative industry.
To excel as a Full-Time Member Service Representative - Billing at Golden Valley Electric Association, candidates must possess a range of essential skills and attributes. A courteous, professional, and cooperative demeanor is vital for maintaining positive relationships with both members and coworkers, especially under stressful conditions. A positive attitude and the ability to thrive in a team-oriented environment will enhance collaboration and service delivery. Successful candidates will demonstrate strong organizational skills, enabling them to prioritize multiple tasks effectively while solving problems independently. Proficiency in the Microsoft Office Suite is required, along with excellent oral and written communication skills to convey information clearly and accurately. These skills ensure that you deliver exceptional service and uphold the values of integrity and excellence that are central to our organization. Knowledge and skills required for the position are:
- High School Diploma or equivalent
- Two years' experience working in a direct customer service-related capacity in a service industry.
- At least one year cash handling experience
We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you Please fill out our online, mobile-friendly application.
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