Customer Service Representative

2 weeks ago

Fairbanks, AK, United States Classic Collision Inc Full time
Customer Service Representative

Classic Collision is now hiring a Customer Service Representative for our Fairbanks location.

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

We look forward to you joining our team

Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

Responsibilities

  • Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
  • Explain and educate customers on repair process on a high level, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
  • May assist in customer communication throughout the repair process
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
  • Follow up on all DRP assignments present and past to maintain sales for the center
  • Maintain DRP logbooks and Enterprise ARMS daily
  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business
  • Other duties as assigned
Qualifications
  • Must be at least 18 years of age
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment


Behaviors/Competencies:
  • Integrity-Respect and accountability at every level and every interaction
  • Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
  • Innovation-Develops and displays innovative approaches and ideas to our business
  • Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed


Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please

e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

  • Weekend Customer Service Representative

    1 week ago

    Fairbanks, AK, United States Alaska Auto Rental Full time

    Join Our Team as a Weekend Customer Service Representative! Location: Fairbanks, Alaska Pay Range: $20-$24/hour DOE Schedule: Thursday-Monday OR Friday-Monday Type: Full-time weekend-focused shifts About Us At Alaska Auto Rental, we help people experience Alaska safely, confidently, and comfortably - whether they're lifelong locals or visitors exploring our...

  • Medical Customer Service Representative

    6 days ago

    Fairbanks, AK, United States Procare Home Medical Full time

    Make a difference in the lives of patients every day! ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and...

  • Member Services Representative

    17 hours ago

    Fairbanks, AK, United States MAC Federal Credit Union Full time

    Job Title: Member Service Representative I, II -Full time in branchReports to: Branch ManagerLocation: Fairbanks & Fort Wainwright$19.00 - $23.00 Depending on skills and experience Purpose: This position is responsible for building personal connections with potential new and existing members of the credit union. Bring the MAC FCU brand to life by identifying...

  • U-Box Customer Care Representative

    6 days ago

    Fairbanks, AK, United States U-Haul Full time

    Location: 209 College Rd, Fairbanks, Alaska 99701 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly...

  • U-Box Customer Care Representative

    6 days ago

    Fairbanks, AK, United States U-Haul Full time

    Location: 209 College Rd, Fairbanks, Alaska 99701 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly...

  • U-Box Customer Care Representative

    1 week ago

    Fairbanks, AK, United States U-Haul Full time

    Location: 209 College Rd, Fairbanks, Alaska 99701 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with...

  • Patient Services Representative I/II

    1 week ago

    Fairbanks, AK, United States Interior Community Health Center Full time

    $1,000.00 retention bonus (1/2 paid at six months and remainder paid at one year) for new hires. This position performs registration duties to include, but not limited to, patient check-in and check-out, payment posting and collection, etc. Minimum Qualifications: Education High School Diploma or Equivalent Experience One-year recent experience in office...

  • Customer Service Associate

    10 hours ago

    Fairbanks, AK, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    2 weeks ago

    Fairbanks, AK, United States Alaska Staffing Full time

    Customer Service Associate - Temporary Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...

  • Customer Service Associate

    2 weeks ago

    Fairbanks, AK, United States Alaska Staffing Full time

    Customer Service Associate - Temporary Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...