Veterinary Receptionist
7 days ago
Receptionist Veterinary Front Desk
Salary: $19.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: The hospital is open 8 a.m.8 p.m., seven days a week, and this position offers a 40-hour workweek, scheduled according to the needs of the hospital.
We're building a brand-new team for our urgent care hospital opening in February 2026, and we're excited to add passionate Customer Service Professional to our lineup
Dorset Street Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesit's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- All the benefits you deserve medical, dental, vision, and plus an employee pet discount because we know your pets are family, too
- Paid time off. Take the time you need to recharge.
- 401(k) with a generous company We invest in your future while you care for our pets today.
- Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
- Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.
Key Responsibilities
- Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
- Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
- Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
- Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
- Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
- Create a welcoming space: Help maintain a clean, organized, and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Qualifications
- Previous experience in a veterinary office is preferred.
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor
About Dorset Street Animal Hospital
Opening February 2026, Dorset Street Animal Hospital will bring high-quality Urgent Care veterinary services to the South Burlington community.
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