Customer Service Specialist
4 days ago
Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest control.
As an Orkin Customer Service Specialist, you will be the friendly, knowledgeable voice our customers count on every day. You will handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.
Backed by over 120 years of industry expertise and a trusted brand that customers already believe in, you will have everything you need to provide top?tier service with confidence.
You will enjoy award?winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families.
Responsibilities- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
- Proficiently navigate a Windows?based and Web?based system to track routes and optimize current and future schedules; training will be provided.
- Apply training to schedule appointments for technicians to efficiently minimize driving time and/or distance, and recommend alternative routes when appropriate.
- Use listening skills and probing questions to identify the customers concern and evaluate their needs.
- Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
- Reschedule unserved accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customers privacy and other proprietary information.
- Love helping people and creating positive customer experiences.
- Are a strong communicator who enjoys solving problems.
- Have previous Customer Service or Administrative experience (preferred).
- Stay organized, detail?oriented, and calm under pressure.
- Are confident using computers, scheduling systems, and multitasking throughout the day.
- Thrive in a team environment and take pride in providing exceptional support.
- Medical, Dental, Vision & Life Insurance.
- 401(k) with company match.
- Paid vacation, sick leave, and holidays.
- Employee Stock Purchase Plan.
- Career growth opportunities we promote from within and invest in your future.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
What Will My Work Environment Be Like?- You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
- You must be able to regularly lift and/or move up to 25 pounds.
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