Customer Service Specialist

Overview:

If Youre Great at Helping People, Weve Got the Career for You

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, youll be the friendly, knowledgeable voice our customers count on every day. Youll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, youll have everything you need to provide top-tier service with confidence.

Youll enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkins industry-leading tools, supportive team culture, and commitment to excellence, youll have the foundation for success and a company thats invested in your future.

Why Orkin?

Youll have more than a job; youll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, youll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession-resistant.

We are driven by a shared mission and grounded in values that define everything we do:

Safety

Professionalism

Empathy

Integrity

Innovation

With a reputation built over more than a century and a team-first culture, youll feel supported from day one with the freedom and tools to succeed.

What Youll Be Doing

Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.

Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; dont worry, we will train you

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs

Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results

Reschedule unserved accounts within 24 hours

Participate in quality assurance processes, programs, and initiatives

Safeguards customers privacy and other proprietary information

Whats In It for You?

Competitive Earnings Starting at $19-$21 per hour (based on experience), plus commissions.

Performance Bonuses Get rewarded for exceeding goals and delivering exceptional service.

Industry leading, quality, and comprehensive training program.

Benefits That Go Beyond:

o Medical, Dental, Vision & Life Insurance

o 401(k) with company match

o Paid vacation, sick leave, and holidays

o Employee Stock Purchase Plan

Career Growth Opportunities We promote from within and invest in your future.

Youd Be a Great Fit If You:

Love helping people and creating positive customer experiences

Are a strong communicator who enjoys solving problems.

Have previous Customer Service or Administrative experience (preferred)

Stay organized, detail-oriented, and calm under pressure.

Are confident using computers, scheduling systems, and multitasking throughout the day.

Thrive in a team environment and take pride in providing exceptional support.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time

Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer