Technical Support Engineer, Data Center
6 days ago
Immediate need for a talented Technical Support Engineer, Data Center. This is a 04+ Months Contract opportunity with long-term potential and is located in Council Bluffs, IA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-86669
Pay Range: $70 - $73/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
- Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
- Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
- Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
- Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
- Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.
- Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Experience in data analysis and visualization using SQL, JMP, or Python+
- People skills to work with and influence others
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data center environment
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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