IT Support Engineer

2 weeks ago

Irvine, CA, United States Bowman Williams Full time

We're a growing Managed Services Provider dedicated to building exceptional IT careers, not just filling seats. Our team supports a diverse range of clients across industries, helping them stay secure, connected, and productive through modern cloud and infrastructure solutions.

We're looking for a Level 2 Support Engineer who's ready to step up and take on more responsibility. This role is ideal for an MSP professional eager to refine technical skills, learn from senior engineers, and grow toward project delivery or systems administration.

What You'll Do

  • Troubleshoot and resolve complex support tickets across Microsoft 365, Azure, Windows Server, and networking environments
  • Support infrastructure upgrades, endpoint deployments, and migrations
  • Collaborate with senior engineers on client projects and technical initiatives
  • Document processes and share knowledge with junior team members
  • Contribute ideas for improving efficiency and client experience

What You Bring

  • 2+ years of experience in an MSP or multi-client IT support role
  • Strong skills with Microsoft 365, Azure, and Windows Server
  • Experience using RMM, PSA, or endpoint management platforms
  • Strong problem-solving and communication skills
  • A proactive learner who values mentorship and growth opportunities

What You'll Get

  • $30/hr+ based on experience
  • Health insurance, PTO, and paid holidays
  • Certification reimbursement and paid study time during business hours
  • Mileage reimbursement for onsite client visits
  • Bonus eligibility and a team that invests in your development

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