IT Technical Analysis Analyst

5 days ago

Franklin Lakes, NJ, United States MILLENNIUMSOFT Full time
Roles & Responsibilities

  • Lead telephony modernization projects from initial discovery to the decommissioning of legacy systems.
  • Assess current telephony workloads and configurations at various locations.
  • Collaborate with stakeholders to gather and document voice requirements aligned with business objectives.
  • Develop and implement transition plans from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
  • Coordinate with the Genesys Contact Center team for advanced contact center migrations.
  • Oversee the deployment of Microsoft Teams calling plans or direct routing, ensuring smooth integration.
  • Provide technical expertise and address challenges during the transition process.
  • Deliver training sessions and create documentation for end-users and administrators.
  • Monitor new voice system performance and recommend improvements.
  • Work with technology teams to ensure successful deployment and adoption.
Experience Required
  • Proven expertise in telephony systems, particularly Cisco and Avaya.
  • Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing.
  • Experience in large-scale telephony system migrations is preferred.
Skills & Certifications
  • Telephony modernization and system transition expertise.
  • Microsoft Teams enterprise voice implementation.
  • Project management and organizational skills.
  • Analytical and problem-solving abilities.
  • Effective communication and collaboration with cross-functional teams.
  • Adaptability to new technologies and industry trends.
Eligibilities & qualifications
  • Required:
    • Bachelor's degree in Information Technology, Telecommunications, or a related field.
    • Proven experience with telephony systems and modern communications platforms.
    • Strong interpersonal skills for stakeholder collaboration.
  • Preferred:
    • Certifications in Cisco, Avaya, or Microsoft Teams.
    • Familiarity with VoIP technologies and network infrastructure.

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