Mortgage Loan Officer | Mortgage Sales Specialist

5 days ago

Charlotte, NC, United States Macpower Digital Assets Edge Full time
Job Overview:
  • Handle inbound and outbound calls in a call center environment.
  • ssist new and existing clients with home purchases, refinancing, or home equity loans.
  • nalyze financial goals and recommend the best lending solutions.
  • Submit mortgage applications and help clients gather required documents.
  • Keep clients informed throughout the loan process.
  • Position requires SAFE Act registration and maintaining good standing with the federal registry system.
Responsibilities:
  • Provide excellent client care.
  • Communicate with clients and business partners by phone, email, and messaging.
  • Use multiple systems to assist clients and referral partners.
  • Follow established lending policies and processes.
  • Identify opportunities to recommend additional products or services.
  • Work as part of a team to deliver outstanding service.
Required Qualifications:
  • Minimum 1 year of sales and mortgage experience.
  • High School Diploma or GED required.
  • Strong customer service and relationship-building skills.
  • bility to actively listen and identify client needs.
  • Skilled in suggesting and promoting products or services.
  • bility to learn and use multiple technology platforms.
  • Strong written, verbal, and non-verbal communication skills.
  • ble to manage the full client loan process and resolve issues.
  • bility to work under pressure and manage multiple tasks.
  • daptable, flexible, and comfortable with change.
  • Strong sales performance history.
  • Willing to work weekends and extended hours as needed.
  • Professional and confident when speaking with clients over the phone.
  • bility to balance performance, compliance, and client service.
  • Commitment to ethical standards and compliance with federal and state policies.
Desired Qualifications:
  • Contact center experience.
  • Knowledge of loan products: Conventional, Jumbo, Government, FHA, HUD.
  • Familiarity with underwriting, closing, and federal lending regulations.
  • bility to analyze credit and financial data to advise clients.
  • Strong consultative skills and ability to ask the right questions.
Key Skills:
  • ttention to detail.
  • Client solutions advisory.
  • Loan structuring and pipeline management.
  • Problem-solving and critical thinking.
  • Collaboration and referral management.
Work Schedule & Training:
  • Regular schedule: Monday-Friday, 10 AM-7 PM (Eastern).
  • Rotating Saturdays: 8 AM-3:30 PM.
  • Training: Monday-Friday, 8 AM-5 PM (approx. 8 weeks).
  • Training is 100% in-office, no time off allowed.
  • Post-training: Hybrid with 5 in-office days per month.
Compensation & Benefits:
  • Baseline incentive available for first 6 months.
  • Eligible for quarterly incentives based on performance.
  • Full benefits: Medical, Dental, Vision, PTO, 401(k), Tuition Reimbursement, Career Development.

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