Service Coordinator

2 days ago

Culver City, CA, United States Metzler Consulting Full time
Service Coordinator / Office Manager

Position: Service Coordinator Type: Part-time Salary/Pay: $17 to start,Commensurate with experience

GENERAL SUMMARY:

The Service Coordinator & Office Manager is responsible for prioritizing incoming service requests, coordinating vendors and service providers, quoting, procurement, order tracking and invoicing. Handles basic support requests such as password changes and software installation.

Essential Duties and Responsibilities:

The Service Coordinator position is a key contributor in the success of ensuring client satisfaction. This is achieved by proper triaging and managing of service requests, coordinating product & service delivery and helping in managing client expectations.
  • Act as the single point of contact to the customer for all types of service requests
  • Pre-process service requests as they arrive through email or phone; rank according to urgency
  • Handle basic service requests such as password resets and software installation
  • Coordination of all IT support resources to ensure maximum utilization of billable resources
  • Contact & schedule internal and external technical resources
  • Quote and order products and services for clients
  • Organize receipts, time entry records and other documentation. Assist with invoicing.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Research and test new products and services as needed
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Basic computer, mobile and operating system knowledge
  • Ability to work on multiple priorities and/or projects simultaneously.
  • Excellent listening and communications skills, both verbal and written.
  • Strong customer relationship skills.
  • Organized, detail oriented and self-motivated.
  • Strong computer skills and the ability to effectively communicate through e-mail.
  • Ability to remain in contact with the client thru the completion of the incident.
  • Basic problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships.
  • Willingness to develop professionally.
  • Ability to work with little supervision and manage geographically dispersed team.
  • Ability to process and filter large amounts of information
Expected Outcomes:
  • Improve customer service, perception, and satisfaction
  • Quickly respond to customer requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources``
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests
  • Responsible for entering time and expenses as it occurs
  • Ensure detailed service tickets are maintained for each service request
  • Success in the Service Coordinator position will be based on your ability to meet or exceed our client's expectations in ensuring their incidents are completed to their satisfaction
  • This position will be graded on the thoroughness of the information they obtain from the client, feedback from the technical support team and the satisfaction of our clients
Educational/Vocational/Previous Experience Recommendations:
  • Ability to type 30+ WPM (words per minute)
Working Conditions:
  • Home office with occasional trips to clients in typical professional office environments
  • Reliable transportation required

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

  • Event Coordinator

    2 weeks ago

    Culver City, CA, United States Hustle Notice Biz Full time

    Event CoordinatorDepartment: Mark Rink Employment Type: Full Time Location: Culver City, CA Compensation: $17.00 - $22.00 / hour DescriptionJob Title: Event CoordinatorLocation: Culver City, CA Job Type: Full-Time We are seeking a dynamic and detail-oriented Event Coordinator to join our team in creating memorable and impactful events. As an Event...

  • Event Coordinator

    3 days ago

    Culver City, CA, United States Hustle Notice Biz Full time

    Event CoordinatorDepartment: Mark Rink Employment Type: Full Time Location: Culver City, CA Compensation: $17.00 - $22.00 / hour DescriptionJob Title: Event CoordinatorLocation: Culver City, CA Job Type: Full-Time We are seeking a dynamic and detail-oriented Event Coordinator to join our team in creating memorable and impactful events. As an Event...

  • Event Coordinator

    2 days ago

    Culver City, CA, United States Hustle Notice Biz Full time

    Event CoordinatorDepartment: Mark Rink Employment Type: Full Time Location: Culver City, CA Compensation: $17.00 - $22.00 / hour DescriptionJob Title: Event CoordinatorLocation: Culver City, CA Job Type: Full-Time We are seeking a dynamic and detail-oriented Event Coordinator to join our team in creating memorable and impactful events. As an Event...

  • Event Coordinator

    6 days ago

    Culver City, CA, United States Hustle Notice Biz Full time

    Event CoordinatorDepartment: Mark Rink Employment Type: Full Time Location: Culver City, CA Compensation: $17.00 - $22.00 / hour DescriptionJob Title: Event CoordinatorLocation: Culver City, CA Job Type: Full-Time We are seeking a dynamic and detail-oriented Event Coordinator to join our team in creating memorable and impactful events. As an Event...

  • Event Coordinator

    1 hour ago

    Culver City, CA, United States Elevare Branding Full time

    Job Description Job Description We are seeking an enthusiastic Event Coordinator to join our team. This role is ideal for someone with a passion for event planning and exceptional organizational skills. The Event Coordinator will oversee the planning, coordination, and execution of events, ensuring each is a resounding success. Responsibilities Collaborate...

  • Event Coordinator

    2 days ago

    Culver City, CA, United States Alphabe Insight Inc Full time

    Company Description Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company-we're your partners in turning ideas into impact and brands into legends. Job DescriptionJob Description: We are seeking a highly organized and enthusiastic Event Coordinator to join our dynamic team. In...

  • Waste Management Coordinator

    1 week ago

    Culver City, CA, United States TradeJobsWorkforce Full time

    As a Waste Management Coordinator, you will play a crucial role in enhancing our recycling initiatives and managing waste collection. Your main responsibilities will include: Collecting and disposing of waste materials efficiently. Operating waste management vehicles and equipment. Sorting recyclable materials to promote sustainability. Maintaining a clean...

  • Coordinator, Production Administration

    2 weeks ago

    Culver City, CA, United States Sony Pictures Entertainment Full time

    Sony Pictures Entertainment (SPE) is a subsidiary of Sony Entertainment Inc., a subsidiary of Tokyo-based Sony Corporation. SPE's global operations encompass motion picture production, acquisition and distribution; television production, acquisition and distribution; television networks; digital content creation and distribution; operation of studio...

  • Coordinator, Production Administration

    2 weeks ago

    Culver City, CA, United States Sony Pictures Entertainment Full time

    Sony Pictures Entertainment (SPE) is a subsidiary of Sony Entertainment Inc., a subsidiary of Tokyo-based Sony Corporation. SPE's global operations encompass motion picture production, acquisition and distribution; television production, acquisition and distribution; television networks; digital content creation and distribution; operation of studio...

  • Coordinator, Production Administration

    1 week ago

    Culver City, CA, United States Sony Pictures Entertainment Full time

    Sony Pictures Entertainment (SPE) is a subsidiary of Sony Entertainment Inc., a subsidiary of Tokyo-based Sony Corporation. SPE's global operations encompass motion picture production, acquisition and distribution; television production, acquisition and distribution; television networks; digital content creation and distribution; operation of studio...