Client Services Specialist

2 weeks ago

Canton, MA, United States Medical Information Technology, Inc. Full time

Job Type

Full-time

Description

Clinical applications: The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.

Financial applications: Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software.

As a member of our Client Services team, your job would involve:

  • Troubleshooting, researching, and solving customer software and system problems
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through letters, fax and email
  • Providing customer education, both internally at MEDITECH and at customer sites
  • Working on a variety of group projects, communicating with development staff
  • Mentoring co-workers
  • Traveling 20-30% of the time, as requested.
Requirements
  • Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
  • No specific experience is necessary; we will train you
  • Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Ability to work well independently and as part of a team
  • Ability to multi-task in a fast-paced environment
  • Strong interpersonal and presentation skills
  • This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
  • You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

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