Physicians Order Representative

6 days ago

Medford, MA, United States Innovive Health Full time
POSITION SUMMARY:

The Account Representative plays a critical role in building successful and sustainable relationships with our physician referral sources. The Representative is responsible for the facilitation and management of our referral sources to ensure strong partnerships as well as proper signing and return of the essential plan of care documentation (orders). The Representative will be responsible for effectively and consistently managing and following up on their designated accounts.

What you'll do:
  • Conducts regular outreach to physician referral sources requesting for completion of essential documentation (i.e., signed plan of care).
  • Responsible for a specific outreach territory and effectively tracks via a Customer Referral Management (CRM) platform; provides daily and weekly progress updates on outreach efforts.
  • Acts as a liaison between providers and our clinical staff to facilitate timely return and processing of patient documentation.
  • Actively engages in success of the department by identifying trends and improvement opportunities.
  • Educates referral sources on proper order return procedures and explain purpose of orders when sharing mutual patients.
  • Promotes/educates referral sources on use of electronic signature tools.
  • Attends and actively participates in required meetings, including Physicians Orders check-in meetings, internal growth meetings, staff meetings, community events, etc.
  • Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
  • Data entry as necessary.
  • Performs other duties as assigned.
What you'll need:
  • Associate's degree required
  • Strong organizational and note-taking skills to manage many classified documents and maintain HIPAA compliance
  • Minimum of 1 years' experience in a business setting
  • Understanding of Microsoft Excel for inter-departmental documents
Preferred Education & Experience:
  • Bachelor's degree
  • Experience and training as a Licensed Practical Nurse (LPN) preferred
  • In depth experience with a CRM solution such as Salesforce
  • Healthcare experience preferred
We believe our employees are our greatest asset What we offer:
  • Competitive salary based on experience
  • Comprehensive benefits package includes medical, dental, vision, disability, and life insurance
  • 24 days of paid time off
  • Paid Company Holidays
  • 401k with company match
  • Dayforce Wallet - voluntary benefit that gives you access to earned pay
  • Wellness program
  • Tuition reimbursement
  • Online CEU credits
  • Excellent career growth opportunities

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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