Bilingual Teller in Bay Point, California

Are you passionate about customer service? Do you like helping others move money globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Full-Time Teller

As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays.

Role Responsibilities:

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Process money transfer transactions and efficiently manage cash register operations.
• Uphold loss prevention protocols, strictly adhering to company policies and store standards.
• Handle money transfer procedures and related services, ensuring accuracy and compliance.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of money transfers to ensure accuracy and transparency.
• Provide timely and accurate updates to customers regarding the status of their orders.

Role Requirements:

• Prior experience in customer service.
• Prior experience handling financial transactions.
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Experience working with Microsoft Office Suite and general computer literacy.

We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people.

Salary: The hourly rate is $19.00 per hour. Additionally, you may be eligible to receive a $0.25 increase 30 days from your date of hire and another $0.25 increase 90 days from your date of hire.

Benefits: You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Student Loan Repayment
• Employee Discount Program
• 4% Western Union Contribution to 401K

Location (in-person): 3005 Willow Pass Rd., Bay Point, CA 94565

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Western Union has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the office full-time.

Schedule: Our 3005 Willow Pass Rd., Bay Point, CA 94565 location has standard operation hours Monday-Saturday 9:00 AM 8:00 PM Pacific Time (PT) and Sunday 10:00 AM 4:00 PM PT. The Teller will work 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.