Customer Service Representative

1 week ago

Huntington Beach, CA, United States Uzma Afzal - State Farm Agent Full time

Replies within 24 hours

Benefits:

  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Competitive salary
Join Our Team as an Insurance Customer Service Representative - Be the Friendly Voice Our Customers Trust

Are you passionate about helping others and delivering exceptional service? Do you enjoy working in a dynamic, supportive environment where your communication skills and problem-solving abilities shine? If so, we want YOU to be the welcoming face and voice of our insurance agency

About the Role:

As an Insurance Customer Service Representative, you'll be the first point of contact for our valued customers. Whether it's via phone, email, or in person, you'll provide outstanding support, resolve inquiries quickly, and ensure every customer feels heard and valued. Your role is essential to creating positive experiences and supporting our team behind the scenes.

What You'll Do:
  • Greet customers warmly and respond to their questions, concerns, and requests with professionalism and care
  • Manage incoming calls, emails, and walk-ins efficiently while maintaining a positive, helpful attitude
  • Maintain accurate customer records and assist with order processing and timely follow-ups
  • Collaborate with your team to continually improve service processes and customer satisfaction
  • Support general office administration to keep everything running smoothly
  • Obtain Property & Casualty and Life/Health insurance licenses (we provide paid training)
What's In It For You?
  • Competitive compensation with performance-based bonuses and commissions
  • Health Reimbursement Arrangement for full-time employees ($100/month)
  • Paid holidays, sick leave, and generous paid time off
  • No weekend shifts - enjoy your weekends off
  • Fully paid Property & Casualty and Life & Health insurance licensing reimbursed after
  • Comprehensive customer service and sales training to help you grow
  • Clear opportunities for professional development and career advancement
  • A vibrant and supportive office culture where your work truly makes a difference
  • Join a trusted independent State Farm agent's team
Who We're Looking For:
  • A positive, solution-focused mindset with strong problem-solving skills
  • Excellent communication and interpersonal abilities; Spanish speakers are highly encouraged to apply
  • Strong organizational skills and attention to detail
  • Ability to multitask and thrive in a fast-paced environment
  • Resourceful, self-motivated, and takes ownership of tasks
  • Comfortable with computers and eager to learn new systems
  • Willingness to obtain Property & Casualty and Life/Health licenses (we'll support you all the way)
Ready to Become the Heart of Our Customer Experience?

If you're excited to help others and grow your career in insurance customer service, we want to hear from you Join our independent State Farm agent's office and be part of a team that values your contribution every day.

Please note: This position is with an independent State Farm agent, not directly with State Farm Insurance Companies. Employees must successfully complete applicable licensing and training requirements.

Compensation: $45,000.00 - $75,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Huntington Beach, CA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning


State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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