Customer Service Representative

2 days ago

Huntington Park, CA, United States 24 Seven Talent Full time

Customer Service Representative

Location: Vernon, CA | Schedule: MondayFriday, 9:00 AM 5:00 PM

Salary: Up to $60,000$65,000 DOE

We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required we welcome candidates from diverse backgrounds.

Responsibilities:

  • Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
  • Manage orders, returns, and inquiries through Shopify and internal systems.
  • Utilize PC and Excel to track orders, update records, and maintain customer data.
  • Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
  • Identify trends and escalate recurring issues to improve processes and customer satisfaction.
  • Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
  • Generate reports to track customer interactions, order fulfillment, and returns.
  • Maintain knowledge of products and services to provide accurate information and guidance to customers.
  • Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.

Qualifications:

  • Strong communication and problem-solving skills.
  • Comfortable using Shopify, PC, and Excel (or similar tools).
  • Highly organized, detail-oriented, and able to manage multiple tasks.
  • Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required.

What We Offer:

  • Competitive salary up to $6065K DOE.
  • Growth opportunities within a dynamic DTC company.
  • Supportive, team-oriented work environment.

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