District Communication Center Specialist

Below is specific information for you to consider about this position.

Job Title: District Communication Center Specialist - (SY 2025-2026) and Requisition ID number: 103600

Close Date: 11:59 PM on

Organizational Unit: District Communications Center (10001120)

Site: Transportation (0750)

FTE: 1.000; 41 wks; this is based on full-time equivalency, with 1.0 being full-time

Union: AFSCME(29)

Functional Area: Administrative

Salary Range: $28.21 - $35.48

Benefits: Dental insurance | Health insurance | Vision insurance | Paid time off | HSA & FSA | Retirement plan

A resume and Cover Letter are mandatory to apply for this position.

There are two (2) positions available, and they are currently 41 weeks. Because the MPS's District Communication Center is a 24/7 dispatch center,

the hours of operation are categorized into 3 shifts (AM, Mid-Day, & overnights) with weekends, and are typically 4 days on and 2 days off. There is differential pay for mid-day and overnight shifts.

Specific details will be discussed at the interview.

SUMMARY
Under general supervision, answers phone calls requesting assistance and information; interviews callers and provides customer service information; dispatches MPS transportation staff as directed; processes work requests using a Computerized Maintenance Management System (CMMS) and monitors fire, security, and building automation systems throughout the District.

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
• Answers incoming emergency and non-emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior.
• Answers customer service telephone, provides general information and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; duties may vary according to job assignment.
• Directs callers to the correct person or workgroup, or takes and relays messages as appropriate; also handles radio traffic.
• Receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary.
• Provides security monitoring for all MPS facilities; notifies the police, fire, engineering, and other MPS staff when problems are identified in an MPS facility; reports operational irregularities to supervisor.
• Monitors Building Automation Systems throughout the District; manipulates system controls according to policy and procedures.
• Coordinates and follows up on District-wide work requests using Computerized Maintenance Management System (CMMS); responds to service requests with appropriate actions.
• Coordinates dispatching of resources to resolve service issues as needed; monitors execution and completion of work orders, assists as requested.
• Inputs data to MPS computer systems on work orders, service requests, administrative information, activity logs, asset information, and other District operational records; compiles data for reports.
• Prioritizes calls for service and determines appropriate personnel to respond.
• Responds to emergencies and assists with emergency work as directed.
• Notifies supervisors of unusual problems and problem trends.
• Reports unsafe acts, conditions, accidents, and injuries; reports security issues and illegal activities.
• Utilizes proper safety precautions in all work performed.
• Performs basic clerical duties, including data entry, document processing, record keeping, and file maintenance.
• Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment
• Enthusiastically promotes the Superintendent's goals and priorities in compliance with all policies and procedures.
• Maintains absolute confidentiality of work-related issues, records, and MPS information.
• Other duties or tasks may be assigned on an as-needed basis.
• At times may be required to work outside normal business hours and work extended hours to accomplish the requirements of the position. Segments of classification will require the ability to work rotational shifts.

MINIMUM QUALIFICATIONS
Education, Training, and Experience Guidelines
High School Diploma or GED equivalent; AND one (1) year of customer service and computer experience and two (2) years administrative/security experience OR an equivalent combination of education, training, and experience as determined by Human Resources

Knowledge of:
• Basic principles of record keeping and records management.
• Occupational hazards and safety precautions.
• Principles and practices of effective customer service.
• Radio & telephone communications protocols.
• Local and regional geographical area and road systems.
• Building maintenance procedures.

Skill in:
• Communicating clearly and concisely, and relaying details accurately.
• Operation of the computer to utilize a variety of business software; entering data and numerical information into a computer system with speed and accuracy.
• Reading and understanding route maps and schedule information.
• Dealing tactfully and courteously with staff and the general public.
• Following and maintaining safety standards.
• Ability to follow verbal and written instructions.

LICENSE AND CERTIFICATION REQUIREMENTS
A valid Minnesota State Commercial Driver's License may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office and customer services environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

ORGANIZATIONAL INFORMATION
• Bargaining Unit: AFSCME
• Grade: A10
• FLSA Status: Non-Exempt
• Job Group: School Services

Final candidates may be invited to interview with a committee. Final appointment to this position will be contingent upon passing a criminal background check.

COMMITMENT TO DIVERSITY:
Diversity is one of Minneapolis Public Schools core values and is essential to our goal of putting children first and making them college-ready. Diversity of our workforce provides us with a competitive advantage and allows us to better understand, communicate with and educate our diverse student body. Minneapolis Public Schools will not deny anyone the opportunity for training or employment because of race, color, creed, religion, national origin, gender or gender identity, marital status, status with regard to public assistance, disability, sexual orientation, age, family care leave status, or veteran status.

Minneapolis Public Schools strongly encourages diverse candidates to apply.

Posting Notes: | 12:01 AM On | District Communications Center (10001120) | Transportation (0750) | Administrative

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