Customer Success, CTV
2 days ago
Who are you:
We're seeking a proactive and strategic Customer Success Manager to join our team with a specific focus on CTV publishers and partners. This role is a key role to build our CTV business, ensuring the success and growth of our CTV product, and includes managing onboarding, retention, and expansion for CTV customers.
You'll have a unique opportunity to help develop the EXCO CTV offering, serve as the primary point of contact for CTV partners, collaborating cross-functionally with Product, Sales, Ad Ops, and Engineering teams to ensure clients are successfully integrating, optimizing, and scaling their use of our AdServer and CTV product.
Who we are:
EX.CO is the video technology fueling growth for media leaders worldwide. Since we launched, our mission has been to shape the future of media technology, powering publishers' business success in a rapidly changing reality. Today, we partner with leading media companies-including Gannett (USA Today), Hearst Newspapers, Motorsport Network, The Arena Group (Parade, The Street), and Ziff Davis (Mashable) -to maximize revenue across every screen: web, mobile apps, CTV, and DOOH. Our technology combines an online video platform with a machine learning-based yield engine, giving media owners the control, scale, and transparency they need to thrive.
What drives us is simple: we're stronger together, always evolving, and radically transparent. Collaboration fuels our best work, innovation keeps us ahead, and honesty builds lasting trust with our colleagues, partners, and customers. We are proudly backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and others.
Now we're growing our team-and that's where you come in. We're building a place where talented people make an impact, ideas spark change, and everyone has a seat at the table.
What You'll Do:
- Own and manage the end-to-end customer journey for CTV clients- from onboarding to ongoing success and growth
- Deeply understand customer needs and business goals to drive value and ROI through EX.CO's CTV products
- Build strong relationships with client stakeholders and serve as the trusted advisor on best practices and product capabilities
- Lead onboarding processes, including technical integration, product training, and performance optimization
- Responsible for planning and preparing QBRs, leveraging performance data to provide actionable insights, showcase value to clients, and strengthen customer relationships
- Monitor performance and proactively identify opportunities for improvement or expansion
- Collaborate with internal teams to troubleshoot, escalate, and resolve client issues swiftly
- 4 years of experience in a Customer Success, Account Management role within digital advertising
- Experience working with ad servers in the context of CTV platforms, video advertising formats (VAST, RTB, Prebid), SSPs/DSPs
- Strong technical aptitude with a customer-first mindset
- Proven track record of managing complex client relationships and delivering results
- Excellent communication and presentation skills
- Ability to work cross-functionally in a fast-paced, evolving environment
- Passion for innovation and the evolving CTV landscape
- Competitive salary
- Health coverage (based on location)
- A flexible, hybrid work schedule in a dynamic and supportive environment
- Generous paid time off
- Stock options
- Company paid holidays
- Company paid sick leave
- Retirement savings plans
- Paid parental leave
- Volunteering days
- Employee referral program
- Training and development programs
- Casual dress code
- Women's Employee Resource Group
- An innovative tech company at the forefront of machine-learning-driven video
- Hands-on experience working with high-impact digital assets
- Collaboration with a talented and diverse global team
**The pay range for this position in New York is $80,000 - $135,000
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