Salesforce FSL Business Analyst

6 days ago

Dallas, TX, United States Diverse Lynx Full time
Job Title: Salesforce FSL Business Analyst
Location: 100% Remote
Duration: Fulltime

Skills: Business analyst | Salesforce(SFDC)

Job Description :

Must Have Technical/Functional Skills
  • Field Service certification preferred and working knowledge in mandatory
  • sales, service certifications required
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
  • working knowledge in data migration and integration
  • Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)

Roles & Responsibilities
  • Execute quick POC
  • Write user stories aligning to product capabilities of Field Service (FSL)
  • Hands on work on the existing salesforce implementation
  • Lead defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions
  • Understand requirements (functional and technical) needed to address client needs
  • Perform routine administration functions for Salesforce.com
  • Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce projects
  • Actively co-ordinate and participate in SIT and UAT
  • Co-ordinate with business and IT stakeholders
  • Onsite-offshore co-ordination
  • Report regular progress on projects
  • Testing and training strategies


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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