Business Operations

We are seeking an Operations maven to play a key role in both the day-to-day and long-term success of our business. This role blends relationship management with operational execution: you'll ensure our customers are supported and retained, our internal processes run smoothly, and our leadership team has the reporting and insights they need to drive growth. It's a great fit for someone who thrives in a fast-paced, hands-on environment and wants exposure across multiple parts of a growing healthcare organization.

About Gabbi, Inc.

We are on a mission to decrease delayed diagnosis amongst women, starting with breast cancer. Gabbi is the first digital health solution that accurately & inclusively predicts a woman's risk for breast cancer and equips her to take action with community support. We empower women to understand their bodies and proactively seek the care they need through the first-ever consumer-facing breast cancer risk model that assesses a woman's lifetime risk for breast cancer.

Description

About Gabbi

At Gabbi, we're on a mission to make late-stage breast cancer obsolete. Early detection is key: women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.

Gabbi ensures every woman knows her risk with our consumer-facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time. Our proprietary Gabbi Risk Assessment Model (GRAM) integrates with the standard of care model and is built on rich data. We are backed by leading investors and led by a deeply mission-driven team.

We imagine a world where every woman knows her risk, and we won't stop fighting until we get there.

At Gabbi, we save lives.

We are on a mission to make all late stage breast cancer obsolete. We have created a breast cancer risk assessment and early detection solution that offers immediate and accurate results for women of all ages and all ethnicities without the dependence on a medical professional.

The Role

We are seeking an Operations maven to play a key role in both the day-to-day and long-term success of our business. This role blends relationship management with operational execution: you'll ensure our customers are supported and retained, our internal processes run smoothly, and our leadership team has the reporting and insights they need to drive growth. It's a great fit for someone who thrives in a fast-paced, hands-on environment and wants exposure across multiple parts of a growing healthcare organization.

Who You are:

• A reliable executor who takes ownership and follows through
• Someone who understands the US healthcare system including the various stakeholders as well as compliance sensitivities
• A collaborative team player who can balance customer-facing work with internal operations
• Quick to learn, with a growth mindset and comfort jumping into new challenges
• Naturally strong at building relationships and earning trust

What You'll Do:
Account Management

• Act as the day-to-day point of contact for existing customers, ensuring satisfaction and retention. You will be directly responsible for renewals.
• Manage customer onboarding, handling questions, resolving issues, problem solving, and surfacing feedback internally including managing weekly, monthly, and quarterly deliverables for our partners
• Track and analyze account health by monitoring usage and engagement, flagging risks early, and preparing insights to support renewals and potential expansion
• Translate customers needs into actionable tasks
• Report on results weekly, monthly, quarterly, and annually
• Create and share customer-facing reports on utilization, outcomes, and performance to reinforce value and maintain strong relationships

Marketing

• Organize monthly & quarterly marketing initiatives to drive engagement
• Design partner-facing materials (eg. Quarterly Business Reviews, Marketing Materials, and reports)
• Own marketing for B2B partners, launching monthly email campaigns
• Execute a LinkedIn strategy to foster thought leadership for existing and potential customers

Business Operations

• People Operations & Process Improvement
• Coordinate employee onboarding and offboarding tasks such as granting/removing system access, equipment setup/return, and compliance checklists (excluding training delivery)
• Own operational tasks that improve efficiency and business performance
• Ensure deadlines are met and priorities are executed consistently
• Identify and implement improvements in workflows such as scheduling, task tracking, and internal communication to drive efficiency
• Reporting & KPIs
• Prepare recurring internal reports, including dashboards on utilization and operational KPIs, business performance metrics, and investor updates on growth and retention
• Support leadership by creating decks and materials for investor updates, customer presentations, and internal reviews
• Define and track product KPIs (conversion rates, engagement, retention) ensuring data-driven decisions
• Go-to-Market
• Partner with the CEO on go-to-market strategies and distribution channels to identify revenue opportunities and execute on various sprints to vet identified channels
• Compliance & IT
• Collaborate with leadership to manage IT and security compliance (e.g., HIPAA, SOC2)
• Maintain documentation and processes to ensure both internal and external requirements are met
• Maintain compliance standards and lead timely execution of partner-specific assessments
• Oversee critical tools and systems (Posthog, Hubspot, Prismic, Telescope, Drata, and Admin portals)

Qualifications:

• 2-5 years of experience in operations or account management, or a related role
• Background in healthcare or digital health
• Strong organizational and execution skills with the ability to manage competing priorities
• Excellent communication skills
• Experience with reporting and data tracking
• Experience with the following tools, nice to have: Figma, Hubspot, Epic EHR, Athena EHR

The Opportunity:

This is an incredible opportunity join a venture backed, early stage startup as employee #5. This is the chance to improve our operational efficiency and create more bandwidth for the CEO. You will work side by side with the CEO, the Head of Engineering, and Head of Clinical Operations. Should you join FTE, you would be offered a competitive equity package.

We are a hybrid workforce. This role will function in person in NYC 2-3 days/week with the option to come to the office daily. You will also have the opportunity to travel to work in-person with additional team members and during team offsites on an as-needed basis.

Salary

$80,000 - $120,000 per year

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