Executive IT Support

1 week ago

Waltham, MA, United States Artech Full time
Location:

Waltham, MA

Salary Range:

Competitive

Introduction

This role is responsible for providing white-glove, personalized IT support to executive leadership, including C-suite and senior-level stakeholders. The position ensures an uninterrupted technology experience by proactively managing, supporting, and enhancing the digital tools, services, and devices used by VIP users. The role directly impacts executive productivity and the perception of IT as an enabler, ensuring a seamless, secure, and world-class digital experience.

Required Skills & Qualifications
  • Applicants must be able to work directly for Artech on W2
  • 5 years in a client-facing IT support role, with at least 2 years supporting executives or VIPs
  • Strong proficiency in Windows, macOS, iOS, Android, Client 365, Teams, Zoom, Printing, and AV conferencing platforms
  • Strong knowledge & experience in Windows Autopilot; Client Business Manager Intune / JAMF Pro maybe basics of EntraID for troubleshooting
  • Exceptional troubleshooting and problem-solving abilities under pressure
  • Highly professional demeanor, strong emotional intelligence, and excellent communication skills
  • Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms
  • Ability to handle sensitive information with discretion
Preferred Skills & Qualifications
  • Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside)
  • Experience supporting international executives across time zones
  • ITIL Foundation certification or equivalent experience
  • Executive support in a hybrid or global environment
Day-to-Day Responsibilities
  • Provide dedicated 1:1 IT support to C-level executives, their chiefs of staff, executive assistants, and direct reports
  • Offer on-demand, high-priority troubleshooting for hardware, software, mobile, collaboration tools, video conferencing, and enterprise applications
  • Ensure seamless AV/meeting room support, including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions
  • Monitor device health, performance, and updates using tools such as Nexthink, Intune, JamfPro or other endpoint management solutions
  • Perform regular health checks on devices, applications, and connectivity (Wi-Fi, VPN, etc.) to reduce downtime and escalations
  • Manage technology refresh cycles for VIP users, including zero-downtime migrations and white-glove device setup
  • Act as a trusted advisor and single point of contact for executive technology needs
  • Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues
  • Maintain discretion and confidentiality in all interactions
  • Coordinate with infrastructure, network, and application teams to resolve issues
  • Maintain accurate documentation of VIP tech profiles, configurations, and preferences
  • Provide after-hours and on-call support on a rotational or as-needed basis
Company Benefits & Culture
  • Commitment to diversity and inclusion in the workplace
  • Opportunities for professional growth and development
  • Supportive and collaborative work environment

For immediate consideration, please click APPLY to begin the screening process with Alex.

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