Student Service Specialist

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LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen

GLOBAL SALES

A true partnership on every level. That's what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals. Look to us to delve deep to understand your values, your market and your target audience - help you solve problems and ultimately deliver the right game plan to drive your organization forward.

LEGENDS & THE PROJECT | UNIVERSITY OF MIAMI

The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.

THE ROLE

The Student Service Specialist will provide support to the Manager and Director of Membership Services by providing exceptional customer service to all ticket holders at the University of Miami. This person should be a self-motivated and positive professional. This position is responsible for assisting in customer service issues, renewing season ticket holder accounts and being a positive steward and representative of Legends and the University of Miami. This role is ideal for a current University of Miami student interested in customer service, ticketing and hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with and assisting season ticket holders across all ticketed sports (Miami Hurricanes Football, Men's Basketball, Women's Basketball and Baseball).
• Coordinate and execute service calls to current customers.
• Assist with service efforts on gamedays and special events.
• Effectively use Salesforce to accurately record all client interactions and feedback.
• Assist with administrative ticket functions.
• Assist with any special projects or duties as assigned by Director, Membership Service.
• Meet daily activity qualifications (calls answered/made, activities completed, etc.)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Current University of Miami student.
• Interest in sports management, fundraising, or event planning.
• Strong organizational and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work evenings, weekends, and game days as needed.

COMPENSATION

$15.00

WORKING CONDITIONS

Location: On Site - University of Miami

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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