Product Operations Specialist
4 days ago
Our mission is to reinvent the way people learn, starting with language.
Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.
Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world's leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.
About This Role
We're looking for a Product Operations Specialist to take full ownership of issue and feedback management at Speak and help scale the Product Ops function.
As the second hire on the team, you'll be hands-on in investigating bugs, reproducing edge cases, and collaborating with Engineers and CX to drive resolution. You'll manage everything from triage to documentation and tracking - while also improving the workflows, systems, and visibility that make this function scale.
You'll work closely with PMs, Engineers, Designers, CX, and Content as a trusted partner and source of truth on product quality, user pain points, and emerging trends - helping ensure we're always building the right things, and fixing the right problems.
What You'll Be Doing
- Own and manage the full lifecycle of bugs and feature requests - from intake and triage to investigation, documentation, and resolution. Reproduce issues, dig into logs, and partner with Engineers to unblock fixes. Maintain a clean, organized tracker in Linear.
- Collaborate cross-functionally across CX, QA, Content, Engineers, and PMs to ensure issues are well-documented, prioritized, and communicated clearly.
- Drive product visibility by publishing monthly product health reports to highlight trends, support prioritization, and drive accountability across teams.
- Improve and scale the function by streamlining triage workflows, feedback systems, and documentation.
- Support broader Product Ops efforts over time, including QA coordination, VOC analysis, user engagement loops, and launch/change management.
- 3-5+ years of experience in product operations, product management, product support, or QA roles involving issue and incident management
- Technically sharp and precise - skilled at reproducing bugs, digging into logs, spotting duplicates or inconsistencies, and writing clear, actionable tickets Engineers can move on
- Deep user empathy - you care about how issues impact real users and work relentlessly to make sure the right pain points are surfaced and addressed
- Clear and concise communicator - able to translate between technical and non-technical audiences, whether writing a Linear ticket, summarizing in Slack, or sharing a weekly digest
- Highly organized and operationally rigorous - thrives in keeping systems clean, workflows repeatable, and information easily digestible
- Ownership mentality - you don't wait to be told; you step in, escalate thoughtfully, and close the loop
- Collaborative and cross-functional - experienced working closely with Engineers, PMs, and CX to drive alignment and unblock resolution
- Thrives in fast-paced, ambiguous environments - can build from scratch, juggle multiple priorities, and get things done
- Creative use of AI tools, low-code platforms, and automation to improve efficiency in triage and reporting
- Strong interest or background in language learning or EdTech, and enthusiasm for actively using Speak personally
Why work at Speak
- Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.
- Do your life's work with people you'll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.
- Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you'll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.
- Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We're helping millions of people achieve their goals and improve their lives.
Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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