Appointment Coordinator

1 week ago

Twin Falls, ID, United States Twin Falls Chevrolet Full time
About the Role:

We're hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.

You'll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We're looking for someone who's kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment-we want to talk to you

What You'll Do:
  • Answer incoming calls, texts, and chats from service guests
  • Schedule service check-in times and reach out to guests due for maintenance
  • Go over recommended services, recalls, and expected timelines
  • Gather guest and vehicle info and set accurate appointments
  • Confirm appointments and follow up on no-shows or delayed work
  • Log all communication in our CRM system
  • Assist Spanish-speaking guests with translations as needed
What We're Looking For:
  • Bilingual in English and Spanish preferred (verbal and written)
  • Previous experience in a Service BDC, call center, or guest service role is a plus
  • Strong multitasking and organizational skills
  • Friendly, professional communicator who follows through
  • Comfortable using scripts and offering appointment options clearly
Why Join Twin Falls Cars?
  • Supportive and positive team atmosphere
  • On-the-job training and career growth opportunities
  • Competitive compensation and benefits
  • Locally owned and growing-we promote from within


Apply Today
If you're a people person who's ready to grow in a fast-moving service department, we'd love to meet you. Apply now and start your next chapter with Twin Falls Cars

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