Care Coordinator

Job Type

Full-time

Description

SUMMARY:

The Care Coordinator will provide outreach, navigation and coordination of care within the healthcare system for our patients with Diabetes, Hypertension, and those due for preventative services with a focus on those who are uncontrolled. The Care Coordinator is expected to exercise a high degree of initiative and judgement in coordinating patient care and follow up.

Bilingual English/Spanish preferred.

$16.50 - $18.50 DOE.

Employee's can receive up to $520 on the quarterly bonus.

MINIMUM QUALIFICATIONS:

• High school diploma or GED equivalent.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent communication skills.

• Possess good people skills to work with patients, clinical staff and specialists.

• Bilingual English/Spanish required.

• Medical terminology experience preferred.

• Proficient with Microsoft Office Programs.

• Knowledge of local community resources preferred.

• Possess good organizational and time management skills.

• Must be able to exercise discretion and patient privacy.

• Ability to work independently and work collaboratively as member of a team.

• Valid Idaho Driver's license.

DESCRIPTION OF DUTIES:

1. Serve as an essential link between patients and all other caregivers.

2. Facilitates patient referral appointments to specialty care and community based resources.

3. Coordinates patient care

4. Tracks and supports patients.

5. Follow-up with patients who did not attend their appointment.

6. Follow-up with providers to ensure providers and patients receive results.

7. Communicates effectively with providers, nurses, specialists, and patients.

8. Be a point of contact and reference for patients who have questions or difficulties with their care and referral.

9. Assist patients in solving problems in receiving care including financial barriers (transportation, language, etc.) through collaboration with other FHS and community resources.

10. Ensures completion of patient records regarding referral outcomes.

11. Follows FHS Policies and Procedures in documenting in the EHR.

12. Assist with data collection, patient registries, documentation and reporting.

13. Work collaboratively with the clinical team, O & E, Care Managers, BHCs etc.

14. Participate in ongoing trainings, learning sessions, conference calls, webinars and other professional development opportunities.

15. Performs other duties as assigned.

OTHER RESPONSIBILITIES:

SAFETY:

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

COMPLIANCE (MEDICARE):

Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings and will identify and report any concerns or activities that may violate these standards.

Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab.

PATIENT CENTERED MEDICAL HOME (PCMH):

Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as patient centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site.

PROCEDURE COMPLIANCE:

Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job.

WORKING CONDITIONS:

Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.