Claims Business Process Engineer

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more

The Business Process Engineer will play a pivotal role in driving process optimization and transformation within our organization. This individual will be responsible for analyzing existing processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency, productivity, and customer/client satisfaction. The ideal candidate will have a strong background in business process management within the P&C insurance industry, with a keen eye for detail and a passion for driving continuous improvement. The position can be located in either Wilkes-Barre, PA, Philadelphia, PA, Parsippany, NJ, New York, NY, Chicago, IL, Dallas, TX, Scottsdale, AZ, Alpharetta, GA. 

Key Responsibilities:

• Conduct comprehensive analyses of existing P&C insurance claims processes, identifying inefficiencies and improvement opportunities across policy administration, claims, and underwriting functions.
• Define business requirements needed to enable target state processes.
• Assist in the design and propose improved processes that align with P&C insurance best practices and organizational goals.
• Collaborate with cross-functional teams to implement new or improved P&C insurance processes, ensuring smooth transitions.
• Establish and monitor key performance indicators (KPIs) for P&C insurance processes to track improvements and identify areas needing attention.
• Support change management initiatives by developing training materials and assisting in stakeholder communication.
• Manage small to medium-sized process improvement projects within the P&C insurance context.
• Design and deliver training programs for P&C insurance processes, ensuring that employees across different departments understand new or improved workflows. Develop comprehensive training materials and conduct workshops to facilitate the adoption of process changes.

• 3-5 years of experience in business process management
• Strong understanding of the claims value chain; familiarity with commercial P&C lines (Workers’ Comp, BOP, Commercial Auto) required
• Ability to facilitate workshops, map current/future state, and assist with execution (SOP updates, training, rollout).
• Skilled at consuming reports and drawing insights; knowledge of claims KPIs and performance metrics is a plus.
• Knowledge of process improvement methodologies such as Lean, and/or Six Sigma.
• Proficiency in documenting P&C insurance processes, including creating detailed process flows, standard operating procedures, and training materials with meticulous attention to detail.
• Experience with business process management tools and software.
• Strong project management and business analysis skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.

*Applicants must be authorized to work in the U.S. without current or future sponsorship*

Salary Range

$100,000.00-$150,000.00 USD 

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.