Application Support Engineer, Factory Software
1 week ago
What You'll Do
- Understand and own the end-to-end integration of MES and ERP applications
- Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
- Work through tickets received from Factory Software users across all North American factories and warehouses
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
- Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
- Setup automation and monitoring systems to optimize utilization of factory software
- Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You'll Bring
- Degree in an engineering field or equivalent experience
- 2+ years of support engineering experience andworking knowledge of SQL
- 1+ years of experience with Python, Go or other software development language
- 1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk
- Must be able to understand integrated systems and their dependencies
- Excellent interpersonal skills, energetic and a self-starter
- Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
- Demonstrated ability to meet deadlines and commitments
- Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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