Customer Success Specialist

1 week ago

Arlington, VA, United States Kerecis LLC Full time

Job Type

Full-time

Description

The Customer Success Specialist plays a vital role in supporting the Customer Excellence Team. In this multifaceted role, the Specialist manages key administrative functions, coordinates internal events, maintains customer data integrity, and facilitates cross-departmental communication, directly contributing to improved reporting accuracy, seamless operations, and a more collaborative internal environment.

The Customer Success Specialist is located on-site in a Kerecis office and reports directly to the Customer Excellence Manager.

Essential Functions:

  • Schedule, coordinate, and document meetings for the Customer Excellence Team
  • Maintain and update customer data to ensure accurate reporting and planning
  • Assist in the coordination of team events and departmental functions
  • Liaise with other departments to support efficient communication
  • Contribute to process improvement initiatives by offering administrative insights and feedback
  • Adhere to company policies and procedures
  • Other responsibilities and tasks as assigned
Requirements

Competencies & Attributes
  • Exceptional attention to detail and organizational skills
  • Strong written and verbal communication abilities
  • Proven problem-solving skills with a proactive mindset
  • Ability to manage multiple priorities and meet deadlines
  • Collaborative, team-oriented approach
  • Demonstrated ability to work effectively within cross-functional teams
Education & Experience
  • Bachelor's degree in communications, business administration, or a related field from an accredited college or university
  • Experience in customer operations, administrative support, or a similar role is preferred
  • Background in fast-paced, customer-focused workplaces is strongly preferred


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Kerecis is an equal opportunity employer.

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