Customer Success Manager

2 weeks ago

Arlington, VA, United States Entyre Care Full time
About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.

Responsibilities
  • Lead and Manage: Oversee a team of six (6) Customer Success Specialists, including hiring, onboarding, training, 1:1s, and coaching.
  • Accountability: Hold the team to high standards of customer engagement and service excellence.
  • Collaborate Cross-Functionally: Partner with Sales, Clinical, and Data Analytic teams to streamline communication and prioritize high-quality customer support.
  • Set Performance Goals: Monitor team and individual performance goals (i.e. KPIs), ensuring alignment with company-wide objectives.
  • Workflow Management: Utilize HubSpot to manage customer data, create templates and workflows, and maintain accurate documentation.
  • Automate and Optimize: Identify bottlenecks, explore automations, and implement process improvements to scale operations.
  • Analyze Metrics: Own and track customer success metrics, analyzing and presenting progress to the General Manager (GM).
  • Reporting: Develop and maintain reporting dashboards to provide visibility into customer success performance and business impact.
Qualifications
  • Bachelor's degree required.
  • 1-3 years of leadership experience in Customer/Client Success, Account Management, or a related client-facing function (startup experience is a plus).
  • Proven ability to lead and mentor in a high-growth setting.
  • Curious and driven to understand customer lifecycle management and retention.
  • Operational mindset that will leverage tech for analysis, reporting, and automation in workflows.
  • Strong proficiency with CRM systems (HubSpot preferred).
  • Strong communication, problem-solving, and organizational skills.
How We Operate - Non-Negotiable:
  • "Insanely Great" for Families - Delivered Now:
    Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus:
    Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar:
    Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm:
    Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action:
    Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line

This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by building and optimizing finance operations at speed-and want to make a difference for millions of families-join us at Entyre Care.

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