Customer Success Manager

Are you a dynamic professional eager to drive sales and grow market share? Join our team as a Customer Success Manager and take charge of enhancing our principals' business within key customer accounts.

Acosta is a part of Acosta Group - a renowned collective of trusted retail, marketing, and foodservice agencies redefining how brands connect with consumers along their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the omnichannel shopping landscape. Our dedicated sales and digital teams forge lasting relationships, ensuring our client brands secure their rightful place in stores and outperform online competitors. Meanwhile, our merchandising representatives ensure brands stand out at retail locations around the globe.

Our strength lies not only in what we achieve but in our values as a community. With a team of over 20,000 associates, we are committed to exceptional trust and transparency in our industry. We prioritize work-life balance, offering flexible scheduling options for many field roles. Join us to be part of a team that values growth and makes a significant impact for our clients, retail partners, and end customers.

Acosta Group is an equal opportunity employer, ensuring that applicants with disabilities receive reasonable accommodations. Contact us for more information on our accommodation process.

Acosta Group believes that the compensation range for this role is accurate and reasonable as of the posting date.

The Acosta Group utilizes E-Verify for work eligibility validation for all job candidates. For more information on E-Verify and your rights as a job applicant, please consult the provided materials.

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Responsibilities Include:

• Achieve Sales Goals: Drive your principals' objectives by delivering on volume and sales fundamentals at assigned customers, all while maintaining cost efficiency.
• Strategic Planning: Create a robust Customer Business Plan that aligns with your principals' priorities for sustained success.
• Client Engagement: Directly interact with key decision-makers to present and promote business plans, programs, and concepts aimed at boosting business outcomes.
• Cost Management: Maximize revenue through effective cost strategies, overseeing all expenditures related to manufacturers at your customer accounts.
• In-Store Presence: Ensure a competitive in-store presence through regular communication with customer headquarters and operational staff.
• Trade Marketing: Manage trade marketing funds efficiently and leverage data to promote concepts to customers.
• Budget Adherence: Operate efficiently within designated budgets to optimize resource utilization.
• Proactive Communication: Maintain ongoing communication with key principals to ensure collaboration and alignment.
• Retail Initiatives: Work alongside Retail Sales Managers on major retail strategies, including product launches and promotions.
• Market Knowledge: Utilize insights about customers and the marketplace to engage marketing, technology, and administrative resources effectively.
• Timely Information Sharing: Keep Retail Sales Managers and supervisors informed about selling priorities and strategies.
• Team Collaboration: Share insights and information across teams to enhance collective success and organizational capacity.
• Technology Utilization: Use technology and systems to support the goals of the Customer Business Plan and continuously improve your tech skills.
• Feedback and Improvement: Provide constructive feedback to your Team Leader and/or General Manager on potential improvements to operations.
• Special Projects: Undertake special projects as needed to contribute to team success.

Education and Experience:

• Bachelor's degree or equivalent experience in a relevant field.
• At least six months of experience in retail (CPG), marketing, space management, or related fields is preferred. Experience in sales administration or finance is a plus.

Skills:

• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web applications.
• Excellent presentation and communication skills.
• Able to handle multiple projects concurrently.

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