Customer Success Coordinator
7 days ago
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Who are we?
Renu Energy Solutions is a full-service solar residential and commercial installation company, providing end-to-end service from the initial solar consultation to site installation and beyond. We pride ourselves with offering unquestioned customer service and the best consultative selling approach for solar in the industry. Not just your ordinary solar company, Renu has pushed the envelope with year over year growth and featured on notable lists such as inc 5000 and Solar Power World’s Top Solar Contractors for the past 9 years. As a top-rated solar installer, we pride ourselves on exclusive industry partnerships, delivering the best products, service, design, and installations around.
What are the Key Points?
• Location: Based out of the Charlotte office (near the airport)
• Benefits: Health/Dental/Vision/Disability/Life + Matching 401k + PTO
• Salary: $45,000-$50,000
• Culture: Fun people loving what they do
• Personality: Team Player that is passionate about Clean Solar Energy
Renu Energy Solutions is currently looking to hire a Customer Success Coordinator in our Charlotte, NC office. We desire smart, hard working employees who are looking to grow a career in the renewable energy field. We offer a safe, high energy and professional work environment where career growth is expected for strong performers. We are growing rapidly in the North Carolina and South Carolina markets and hope that you can be part of our team.
Responsibilities:
Responsible for the Review Management process including requesting reviews, responding to reviews, and managing any negative reviews with a goal to turn them around;
Conducting check in calls with customer throughout the project lifecycle to build excitement, ask for reviews, and help to answer or resolve any outstanding questions or concerns;
Implement customer survey management process to solicit internal customer feedback;
Track internal customer feedback, online reviews, and escalations;
Disseminate customer feedback across departments to inform process improvement;
Schedule and manage automated campaign emails and texts to drive feedback and positive reviews;
Drive client satisfaction throughout the entire project process from sale through construction and system functionality;
Coordinate with Marketing, Sales, and other relevant departments to organize initiatives to promote online reviews and referrals;
Update and maintain communication with all departments necessary in regards to customer inquiries or concerns
Qualifications: Necessary Skills:
Deadline motivated and high quality standards
Proficient in Microsoft Office and/or Google Workspace products
High level of professionalism and excellent customer service skills
Proven communication skills within a team, with employees and customers
Detail oriented
Excellent written and verbal communication skills
Preferred Skills/ Experience:
Associates or Bachelor Degree
2 + years of experience in a customer service role, sales role, or other customer facing role.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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