Order management and materials coordinator

1 day ago

Roanoke, VA, United States Randstad Full time

We are seeking a proactive and detail-oriented Order Management Coordinator to join our Roanoke Operations team. This pivotal role is dedicated to enhancing customer satisfaction by directly impacting fulfillment metrics: your success will be measured by your ability to reduce the age of open orders, significantly decrease past-due orders, and minimize customer escalations.

You will serve as the indispensable link between Syracuse Planning, Customer Service, and our local Operations team, coordinating daily processes with the Operations Manager, Supervisors, and Line Servers.

Core Responsibilities:

Streamlining Order Fulfillment

  • Customer Liaison: Act as the central point of contact for Syracuse products, managing communication between Syracuse Planning and Customer Service.
  • Escalation and Cancellation Management: Coordinate the internal response to customer escalations, ensuring reduced interruption to production while balancing priority requests. Handle order cancellations and provide clear, timely status updates.
  • Process Optimization: Drive efficiency in order management by proactively identifying opportunities to batch like products together for streamlined assembly.
  • Prioritization: Work closely with supervisors to determine and communicate the prioritization of assembly benches to meet critical deadlines.
Maintaining Material and Inventory Integrity
  • Material Issue Communication: Provide immediate and accurate feedback to the Syracuse Planning team regarding material constraints. This includes reporting missing material and quality issues.
  • Inventory Accuracy: Flag instances of incorrect inventory in Roanoke and potentially perform necessary cycle counts and inventory adjustments.
  • BOM Resolution: Identify and report issues with the Bill of Materials (BOM), specifically noting items that are not backflushing correctly. You will engage planners and the sustaining engineering team to implement corrective action.
Performance and Improvement
  • Metric Participation: Actively participate in Gemba walks focused on metrics related to the Syracuse product line, paying close attention to the Open Order Value ($) currently on the floor.
  • Collaboration: Utilize your insight from the floor to support continuous improvement initiatives across fulfillment processes.
If you possess coordination skills, a manufacturing background, and a dedication to improving operational flow and customer outcomes, we encourage you to apply

salary: $17 - $22 per hour
shift: First
work hours: 6:30 AM - 3:30 PM
education: High School

Responsibilities

• Point of contact between Syracuse planning and customer service (for Syracuse products)
o Escalations (coordinate for reduced interruption - not all escalations can be honored)
o Cancelations
o Status update
o Order management to include identifying efficiencies in assembling like products together in a batch
o Prioritization of assembly benches
• Communicate any material issues back to Syracuse planning team
o Missing material
o Quality issues
o Incorrect inventory in Roanoke
• Potentially have them perform the cycle count and adjustment
o BOM issues (identify items not backflushing and engage planners for corrective action) (engage the sustaining engineering team)
• Participate in Gemba with Metrics related to Syracuse product line (Open $ on the floor)

Skills Order Management Materials Coordinator
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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