Customer Service Representative/Admin

1 week ago

Chelmsford, MA, United States Village Home Services Full time

Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are
In business for over a decade, Village Home Services has become a name to trust but we are only as good as our people. That's why we need you to join the team and help us take our growth to the next level. If you are a person with goals and an eye on growth then look no further and apply with us today

What We Offer

  • $20-30/hr. (Based on skills and experience)
  • Health, Dental, Vision and other benefits offered
  • 401(k) Retirement Plan with a 4% Employer Match
  • Vacation & Sick Time

Position Hours: 7:00 AM to 4:00 PM with a 30-minute lunch break and two 15-minute breaks
Position Location: In Office Only, Chelmsford, MA 01824

What You'll Be Doing
  • Answer all incoming calls, as the initial point of contact
  • Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their home
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs
  • Help the field team by taking detailed notes from customer calls and entering them into our system
  • Processing and submitting rebate paperwork, registering product equipment, keeping records of installs, and pulling and processing purchase orders
  • Contribute to our company's culture by being upbeat and hard-working
What We're Looking For
  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • ServiceTitan experience is a major plus
  • The willingness to learn and grow within the company
  • Previous HVAC/Plumbing admin/CSR is a big plus
  • Bilingual a plus, not required

We are an equal opportunity employer

  • Customer Service Representative

    2 weeks ago

    Chelmsford, MA, United States Milltown Plumbing Full time

    Customer Service Representative Benefits: PTO Time Flex Schedule Get Paid Weekly Bonuses 401(k) Match @ 4% Paid Training, Educational Allowances/Reimbursement for Field-related Courses Blue Cross Blue Shield Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Holidays to Celebrate Company Events Full job description Do you want to join...

  • Customer Service Representative

    1 week ago

    Chelmsford, MA, United States Milltown Plumbing Full time

    Customer Service Representative Benefits: PTO Time Flex Schedule Get Paid Weekly Bonuses 401(k) Match @ 4% Paid Training, Educational Allowances/Reimbursement for Field-related Courses Blue Cross Blue Shield Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Holidays to Celebrate Company Events Full job description Do you want to join...

  • Customer Service Representative- Merrimack, NH

    2 weeks ago

    Chelmsford, MA, United States Fidelity Investments Full time

    Job Description:The RoleJoin our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while...

  • Customer Service Representative- Merrimack, NH

    2 weeks ago

    Chelmsford, MA, United States Fidelity Investments Full time

    Job Description:The RoleJoin our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while...

  • Global SIOP Admin Intern

    3 days ago

    Chelmsford, MA, United States ZOLL Medical Full time

    Acute Care TechnologyJob Description - Global SIOP Admin Intern At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious...

  • Global SIOP Admin Intern

    3 days ago

    Chelmsford, MA, United States ZOLL Medical Full time

    Acute Care TechnologyJob Description - Global SIOP Admin Intern At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious...

  • Entry Level Customer Service Representative- Merrimack, NH

    2 weeks ago

    Chelmsford, MA, United States Fidelity Investments Full time

    The RoleJoin our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while...

  • Branch Member Service Representative II

    5 days ago

    Chelmsford, MA, United States Workers Federal Credit Union Full time

    Job Title: Branch Member Service Representative II Department: Chelmsford Branch Department Location: Chelmsford, MA Reports to: Branch Manager II Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.45-$26.81 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant...

  • Branch Member Service Representative II

    4 hours ago

    Chelmsford, MA, United States Workers Federal Credit Union Full time

    Job Title: Branch Member Service Representative II Department: Chelmsford Branch Department Location: Chelmsford, MA Reports to: Branch Manager II Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.45-$26.81 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant...

  • Branch Member Service Representative II

    2 weeks ago

    Chelmsford, MA, United States Workers Credit Union Full time

    Job Title: Branch Member Service Representative II Department: Chelmsford Branch Department Location: Chelmsford, MA Reports to: Branch Manager II Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.45-$26.81 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant...