Market Administrative Coordinator

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

We are looking for a Market Administrative Coordinator to join our team You'll be at the heart of how our markets run, coordinating logistics, organizing data, and keeping daily operations moving forward. Your work will help our teams stay focused on what matters most: supporting providers and improving care for the patients we serve.

What You'll Do

As a Market Administrative Coordinator, you'll balance on-site responsibilities in our Southfield Michigan office with remote work that supports our clinical and operations teams. You'll manage the day-to-day details that keep our processes organized, efficient, and connected.

Key areas you'll add value remotely

• Process daily patient registrations and initiate medical record requests using eFax, email, and EMR systems
• Track and follow up on outstanding records and documentation to support patient onboarding and care coordination
• Support administrative workflows for clinical and practice teams, ensuring information is accurate and easy to access
• Partner with Central Market Operations and other teams to identify and resolve operational issues
• Assist with special projects and data cleanup to support broader team initiatives

Key areas you'll add value on-site

• Serve as the main point of contact for the Onyx office one day per week and as needed for large meetings
• Maintain office organization, ensuring supplies are stocked and equipment is working properly
• Partner with the Market Administrative Associate on ordering, deliveries, and distribution of supplies to clinical and practice teams
• Coordinate meeting logistics including room setup, access, catering, and on-site troubleshooting

What You'll Bring

• 2+ years of administrative, operations, or healthcare coordination experience
• Prior experience working with EMR systems, eFax tools, and Microsoft platforms including Outlook and Teams.
• Intermediate proficiency in Microsoft Excel
• Comfortable extracting information from EMR systems
• Strong organizational and multitasking skills with excellent attention to detail
• Clear communication skills and reliable follow-through across teams
• A proactive and solution-oriented mindset
• Ability to work independently while staying connected to a collaborative team

Personal Characteristics

• Reliable, detail-oriented, and trusted to get things done accurately
• Calm and steady when managing competing priorities
• Curious and adaptable, always looking for ways to improve processes
• A strong communicator and team player
• Motivated by Diverge Health's mission and excited to grow within market operations
• Equally empathetic and objective, humble and highly conscientious; a teammate that inspires and motivates others.
• Comfort with uncertainty; self-motivated and directed; can manage effectively in high growth, rapidly evolving environments.
• A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and delivery.
• Strong representation of the company's mission, vision, and values across all dimensions of internal and external interactions.
• Strength in authentically connecting with people from all walks of life with empathy and humility.
• Possess exceptional organizational skills and excels in clear, effective communication with key stakeholders.

This is a full-time, non-exempt position. The expected hourly rate for this role is $26-$29 per hour, commensurate with experience.

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team.

Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

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