Order Management Analyst
1 day ago
Working hours Monday - Friday; 8 AM - 5 PM PST
Location: SUN101, Sunnyvale, CA - Onsite
Client builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Job Summary
We are seeking a detail-oriented and proactive Order Management Analyst to drive order management excellence and oversee the successful execution of the end-to-end order management process. This role ensures customer orders are processed accurately, efficiently, and on time while coordinating closely with internal teams - such as Channel Operations, Logistics and Fulfillment - and external teams - such as Meta's customers. Reporting to the Source to Cash Solutions Manager, the Order Management Analyst position is a complex and high-impact role requiring an individual who can effectively navigate intricate supply chain problems through cross-functional collaboration, hands-on data analysis, and system management to ultimately deliver results with a tenacious passion for doing "what it takes".
Responsibilities
- Responsible for all activities required to validate, book, and release all customer orders (Retail, Distributor, Commercial, etc) through to Third Party Logistics providers (3PLs)
- Oversight of orders, managing resources to drive orders through our supply chain and systems on-time. Understands account management processes and customer policies in order to ensure successful order management execution
- Coordinate with Channel Operations, Logistics, Fulfillment, and Accounts to ensure smooth order fulfillment
- Accountable for reporting and analysis, driving corrective action, and presenting regional Inventory Operations key metrics and targets such as OTD and OTIF
- Leads and supports warehouse capacity planning, including short- (8-week), medium- (26-week), and long-range (52-week) planning
- Leads and supports continuous improvement projects to ensure optimal execution and on-time delivery
- Support system updates, data integrity, and order-related reporting in ERP
- Prior experience supporting B2B customers and order management activities
- Knowledge of end-to-end supply chain, supply planning, third party logistics providers management and outbound distribution
- Advanced knowledge in Excel, including experience to create and manipulate complex spreadsheets, experience with pivot tables and other intricate modeling
- Experience with engaging with and extracting data from ERP systems (specifically regarding inventory transactions and order management)
- Effective communication skills with a proven experience to effectively manage and build relationships with stakeholders. Experience to effectively and assertively convey information and ideas to both internal and external teams at all levels
- Proven experience in utilizing fact-based analysis and rational thinking to influence and drive decision-making
- Demonstrated experience to prioritize and multi-task in a fast-paced environment while maintaining a proven sense of urgency, accuracy, and follow-through
- University BS or MS in supply chain, industrial engineering or related field
- Experience in close engagement and management of third party fulfillment partners
- Knowledge of Oracle or other ERP systems
- Excel proficiency including pivot tables and v-look ups
- 5+ years of experience in relevant Planning, Logistics or Fulfillment Operations role, preferably in Consumer Electronics
- Experience with queries, SQL, or VBA Macros
- Lean Six Sigma
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