Order Management Analyst

Our client is looking for an Order Management Analyst at Sunnyvale, CA (Hybrid) It's a Full Time / Long Term Contract opportunity.

Job Title: Order Management Analyst

Location: Sunnyvale, CA (Hybrid - 3 days onsite 2 days remote per week)

Duration: Full Time / Long Term Contract

Shift Timings: Monday - Friday (8 AM - 5 PM PST)

Job Description:

Job Summary:

• We are seeking a detail-oriented and proactive Order Management Analyst to drive order management excellence and oversee the successful execution of the end-to-end order management process.
• This role ensures customer orders are processed accurately, efficiently, and on time while coordinating closely with internal teams - such as Channel Operations, Logistics and Fulfillment - and external teams - such as client's customers.
• Reporting to the Source to Cash Solutions Manager, the Order Management Analyst position is a complex and high-impact role requiring an individual who can effectively navigate intricate supply chain problems through cross-functional collaboration, hands-on data analysis, and system management to ultimately deliver results with a tenacious passion for doing "what it takes".

• Responsible for all activities required to validate, book, and release all customer orders (Retail, Distributor, Commercial, etc) through to Third Party Logistics providers (3PLs)
• Oversight of orders, managing resources to drive orders through our supply chain and systems on-time. Understands account management processes and customer policies in order to ensure successful order management execution
• Coordinate with Channel Operations, Logistics, Fulfillment, and Accounts to ensure smooth order fulfilment.
• Accountable for reporting and analysis, driving corrective action, and presenting regional Inventory Operations key metrics and targets such as OTD and OTIF
• Leads and supports warehouse capacity planning, including short- (8-week), medium- (26-week), and long-range (52-week) planning
• Leads and supports continuous improvement projects to ensure optimal execution and on-time delivery
• Support system updates, data integrity, and order-related reporting in ERP

• Prior experience supporting B2B customers and order management activities
• Knowledge of end-to-end supply chain, supply planning, third party logistics providers management and outbound distribution
• Advanced knowledge in Excel, including experience to create and manipulate complex spreadsheets, experience with pivot tables and other intricate modeling
• Experience with engaging with and extracting data from ERP systems (specifically regarding inventory transactions and order management)
• Effective communication skills with a proven experience to effectively manage and build relationships with stakeholders. Experience to effectively and assertively convey information and ideas to both internal and external teams at all levels
• Proven experience in utilizing fact-based analysis and rational thinking to influence and drive decision-making
• Demonstrated experience to prioritize and multi-task in a fast-paced environment while maintaining a proven sense of urgency, accuracy, and follow-through

• University BS or MS in supply chain, industrial engineering or related field
• Experience in close engagement and management of third party fulfilment partners.
• Knowledge of Oracle or other ERP systems
• Excel proficiency including pivot tables and v-look ups
• 5+ years of experience in relevant Planning, Logistics or Fulfillment Operations role, preferably in Consumer Electronics
• Experience with queries, SQL, or VBA Macros