Technology service desk

2 days ago

Holland, MI, United States Randstad Full time

Job Title: Technology Svc Desk Analyst I

*No C2C/No Sponsorship/No 1099*

Location: 100% Onsite - Holland MI

Schedule: 8am - 4:30pm Monday through Friday

Duration: 12 Month Contract-to-Hire

Pay: $24 per hour

POSITION PURPOSE : Responds to and processes requests in manner that optimizes customer satisfaction. Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise.

salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: No Degree Required

Responsibilities

  • Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner.
  • Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction.
  • Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible.
  • Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse.
  • Provides appropriate escalation of support requests to ensure meeting customers expectations.
  • Provides input for process and procedure improvements for Global Support Services area to better serve customers.
  • Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction.
  • Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business.
  • Ensures network availability by monitoring and escalating system alerts and failures.
  • Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs.
Skills
  • Technical Support (1 year of experience is required)
  • Customer support (1 year of experience is required)
Qualifications
  • Years of experience: 0 years
  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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