Service Desk

FLSA Status: Non-Exempt/Hourly/Part Time

Reports to: Assistant General Manager & General Manager
Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

• Positive and professional environment where our brand promise is "Judgement Free Zone"
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• Paid sick leave
• 401K Retirement Fund (annual discretionary employer match)
• Regular involvement in community outreach events
• Free employee Black Card Membership

Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions

• Greet all members and guests upon arrival and say goodbye upon departure;
• Monitor club access to both members and non-members;
• Answer questions and handle member and guest complaints;
• Answer phone calls and provide information to prospects;
• Give tours to prospective members;
• Sell memberships, write agreements, and enter new members into database;
• Operate Point-of-Sale system and collect balances on past due accounts;
• Organize and maintain customer service front desk;
• Schedule appointments for fitness training sessions;
• Complete the Club Walk-Around every 20 minutes and complete checklists;
• Answer questions and give guidance to new employees;
• Perform beginning of shift and end of shift procedures;
• Perform club housekeeping including, but not limited to:
  • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
  • Dusting where and when necessary including vents;

• • Wiping tile, walls, and doors;
  • Vacuuming and mopping floors;
  • Replenishing toilet paper and soap;
  • Emptying trash cans; and,
  • Maintaining organization of cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
• Embrace a service culture as an empathetic servant leader;
• Strive to be world class, humorous, inspirational, and memorable in every action we take;
• Make decisions based on what is best for our team as well as our business;
• Believe in and promote the company's core values, business philosophies, core purpose, and brand promise; and,
• Perform all other duties as assigned or required.

Education & Experience

• High School Diploma or G.E.D. preferred;
• Previous customer service and/or sales experience preferred;
• Previous cleaning/maintenance experience preferred; and,
• Basic computer literacy.

Skills and Abilities

• Excellent phone, communication, and interpersonal skills;
• Understand and be able to communicate the Judgment Free Zone concept;
• Accuracy with numbers;
• Ability to follow directions;
• Ability to work well independently and with others;
• Positive attitude and willingness to help others;
• Ability to maintain composure in difficult situations; and,
• Ability to recognize and learn from mistakes.

Physical Environment & Requirements

• Primarily indoor environment with normal exposure to light, sound, heat, and cold;
• Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
• Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
• Must be able to operate equipment such as vacuums and floor scrubbers;
• Exposure to standard cleaning fluids and chemicals;
• Must be able to recognize, identify, and judge behavior within environment; and,
• Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

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