Client Executive, Legal Services

Position Profile

The Client Executive, Legal Services is a strategic account management and business development role focused on driving growth and deepening relationships within a select portfolio of large law firms. This role involves high-level engagement with senior law firm leaders, including Managing Partners, COOs, and other executive stakeholders, to shape and execute account strategies aligned with Ricoh's broader industry vision.

In addition to managing existing relationships, the Client Executive proactively identifies new business opportunities, expands Ricoh's footprint within each firm, and leads the development of tailored solutions that address evolving client needs.

Job Duties and Responsibilities

• Build and maintain trusted partnerships with senior law firm leaders.

• Maintain detailed relationship maps for each client, identifying key stakeholders, engagement history, and influence levels to inform strategy and outreach.

• Brings thought leadership to the client engagement and uses collaboration to build trust, confidence and influence.

• Gain sound understanding of clients' business challenges and goals by conducting effective client engagements.

• Lead business planning process in partnership with the client with a specific focus on account level planning.

• Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services.

• Proactively engages and aligns additional sales, operations and SME resources aligned to client initiatives.

• Clearly articulates Ricoh's position in the industry and value to the client.

• Builds relationships inside the organization, account retention and expansion, and manage the day to day sales activities.

• Strives to understand and manage the customer's approval process through sponsors.

• Meet or exceed revenue and gross profit expectations.

• Leverages CRM to enter/track all sales data and activities daily.

• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• Bachelor's degree or equivalent experience in the Legal Industry.

• Experience with workflow redesign, process automation, and technology integration.

• Experience working with executive level leaders in the NLJ 350

• 10+ years account management experience specifically in the Legal Industry

• Experience growing services.

Knowledge, Skills and Abilities

• Knowledge, skills, and mindset to identify, design, and create technology-driven solutions that streamline and optimize business processes.

• Demonstrated success with using collaboration to build influence.

• Brings thought leadership to customer engagement.

• Outstanding verbal and written communication skills.

• Ability to be proactive, provide creative ideas and solutions.

• Proven ability to develop, nurture and maintain professional relationships with relevant stakeholders.

• Stays current with Ricoh offerings.

Working Conditions, Mental and Physical

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information.

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

• Travel required (app%). 30%); may include overnight%) travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.