Customer Service Advisor

2 weeks ago

Costa Mesa, CA, United States Jiffy Lube Full time
Job Title:
Customer Service Advisor

Location:
2175 Newport BoulevardCosta Mesa, CA 92627-1703

Compensation:
$17.28 - $17.52

Worker Type:
Employee

Time Type:
Full time

Job Description:

Enjoy fantastic working hours - from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well.

Embark on a rewarding career journey with us today as a Customer Service Advisor

FULL-SERVICE REWARDS:
  • Biweekly Bonus Incentives
  • Spot bonuses through our internal rewards program
  • Opportunities for career advancement
  • Sundays are closed at most locations
  • No late nights or early mornings
  • Full and part-time scheduling is available
  • Paid time off (PTO) after 180 days
  • 401K plan with company match
  • DailyPay
  • Employee discounts
  • Employee referral and fleet acquisition bonuses
  • Medical, dental, and vision insurance benefits are available 30 days after the first day of work
  • PerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and more
  • Professional uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:
At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career

WHAT DOES SUCCESS LOOK LIKE?
  • Greet every guest with a warm welcome and a sincere smile
  • Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
  • Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
  • Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
  • Communicate with the team and assist with the oil change process as needed
  • Check and communicate oil levels, part numbers, and repair services with the team
  • Through training, mastering the menu, products, services, and vehicle specifications
  • Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest's for Life

WHAT IS YOUR ROLE WITHIN THE J-TEAM?
  • Promote teamwork to ensure timely and accurate guest care during all operating hours
  • Keep the service center clean and organized
  • Record all work performed on the repair order
  • Report safety issues immediately to management
  • Strictly follow company policies on vehicle care and operation
  • Perform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squatting

WHAT DO YOU NEED?
  • Previous automotive sales experience is preferred but not required
  • At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc.
  • Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
  • Strong communication skills for interacting with guests and team members
  • A solid work ethic with a positive attitude; self-motivated, reliable, and a team player
  • Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions
  • Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting
  • Willing to work in different temperatures, noisy environments, and around exhaust fumes
  • Ready to work flexible hours, including weekends and some holidays, depending on the location
  • Dedicated to following all safety protocols and company policies
  • Perform other duties as assigned

Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

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