Diagnostic Services Manager

2 days ago

Beachwood, OH, United States Tremco Full time

GENERAL PURPOSE OF THE JOB:

The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America. This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Leadership & Strategy:
    • Lead regional diagnostic teams to ensure consistent delivery of services across all major markets.
    • Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability.
    • Develop and implement strategic initiatives to expand diagnostic capabilities and coverage.
  • Training & Development:
    • Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques.
    • Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute).
  • Operations & Quality Control:
    • Coordinate staffing and scheduling of diagnostic technicians across regions.
    • Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards.
    • Serve as the primary contact for internal and external stakeholders regarding diagnostic issues.
  • Communication & Reporting:
    • Foster professional communication with customers, sales reps, field staff, and internal personnel.
    • Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits.
    • Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Level 1 Thermographer (Infraspection Institute or equivalent).
  • Radiation Safety Officer (RSO) training.
  • OSHA 10-Hour Certification.

OTHER SKILLS AND ABILITIES:

  • Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience.
  • Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred.
  • Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations.
  • Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact.
  • A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning.
  • Proven leadership experience in roofing diagnostics or related field.
  • Strong knowledge of infrared, nuclear, and visual inspection methodologies.
  • Experience with OSHA safety standards and diagnostic compliance protocols.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to travel across North America as needed.

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