IT Service Manager

6 days ago

Beachwood, OH, United States Diverse Lynx Full time

Job Title: IT Service Manager (ITSM)
Location: Beachwood, OH 44122 - Onsite

Years of Experience:
10-15 years of IT Service Management (ITSM) and relevant technical experience who can lead delivery operations and the customer team

Top Skills Required:

1. Experience supporting Apple Macs and Windows Operating Systems and Applications

2. Experience with Intune, Autopilot, and Mobile Device Management preferred.

3. General knowledge of networking and wi-fi troubleshooting

4. Proven experience in developing and implementing IT service desk strategies.

5. Strong technical knowledge of IT service desk technologies, including ITIL frameworks and the ServiceNow ITSM ticketing system

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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