Financial Assistance

17 hours ago

Highland Heights, KY, United States Northern Kentucky University Full time

Posting Details

Position Information
Working Title
Financial Assistance - Student Service Phone Agent (federal work study only)

Department
Student Financial Assistance

Type of Work Study
Federal

Building/Office Location
AC - Kenneth R. Lucas Administrative Center

Work Schedule
Office hours are Monday-Friday 8:15 a.m.-4:30 p.m.

Applicant must be able to work up to 25 hours a week during Fall and Spring terms.

Work hours are arranged around a class schedule.

There are no evening hours and no weekend hours.

Job Description
This position is the first point of contact to prospective students, current students, parents, and the public for the Office of Student Financial Assistance.

The Student Service Phone Agent will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.

Student Service Phone Agents are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position.

It is desirable that the applicant have completed at least 30 credit hours and maintain at least a 3.0 GPA.

Primary Responsibilities
Responsible for answering incoming calls to the office in regards to financial assistance. The agent will be patient, understanding, empathetic, and be able to provide the caller with the correct answers to their questions in a timely manner.

Support the goals of the Office of Student Financial Assistance by providing the highest possible customer service.

May be tasked with other duties assigned by the supervisor.

Qualifications
A desire to provide excellent customer service and listening skills while being comfortable using a phone system and being able to carry out a wide variety of tasks.

Possess the ability to learn good communication skills, interpret a variety of instructions furnished in written and oral form.

The ability to work under pressure is preferred during high volumes times.

Technical skills include knowledge of Microsoft Office, NKU website, internet, and data base entry system.

A positive attitude and a professional pleasant phone voice is a must. Timeliness and the desire to learn new skills is required.

This position is a great opportunity for a student who lives on campus or close to campus. All interested students must fill-out an online application.

Please provide at least one professional reference in the applicant documents section.

Any candidate who is offered this position will be required to go through and pass a pre-employment criminal background check as mandated by state law.

Minimum Education
High School Diploma

Pay Rate
$12.00/hr

Posting Detail Information
Requisition Number
20231690

Job Open Date
02/10/2025

Job Close Date

Quick Link
https://jobs.nku.edu/postings/13130

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