Security Operations Center

2 weeks ago

Somerville, MA, United States Securitas Security Services USA, Inc. Full time

Securitas Security Services USA Inc.

JOB SPECS:

  • Job Title: Security Operations Center

  • Wage: $21/hr

  • Location: Cambridge, MA

OVERVIEW:

Our SOC Operator positions are highly sought after. If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this is a great fit for you; if not, this is an exciting introduction to a career in the security industry.

The Security Command Center Operator should have a minimum of 1(+) years security experience and have a strong knowledge of various security software programs. A working knowledge of Alarm / CCTV systems is a plus Excellent communication skills, data entry and the ability to effectively perform in a TEAM environment is critical in this role.

Job Requirements:

  • Alarm Management: Monitoring and dispatching security for alarms

  • Handling access requests and ensuring all procedures are properly followed

  • Providing excellent customer service via phone and email

  • Dispatching first responders and/or HAZMAT teams to incidents

  • Situational Awareness: Monitoring global events and how they may affect our employees, assets, and product shipments

  • Real time monitoring of client ground shipments in the US

  • Sending out Event notifications to department management

  • Creating Security Briefings for high level events

  • Assisting with security investigations as required/completing incident report

ENHANCED BENEFITS

  • Competitive Wages

  • Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)

  • 401k with Employer Matching

  • Paid Life Insurance

  • Paid Time Off

  • Paid Uniforms

  • Paid Training Upon Hire and Throughout Career

  • Sons and Daughters Scholarship Program

  • Specialized Programs for Continued Education for Security Officers

  • Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness

  • Employee Assistance Programs (EAP)

  • Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

MINIMUM QUALIFICATIONS (Additional qualifications may be specified and receive preference, depending upon the nature of the position.)

  • At least 18 years of age

  • Reliable means of communication and transportation

  • Legal right to work in the United States

  • Ability to effectively speak, read and write English

  • High school diploma or G.E.D.

  • Willingness to participate in the company's stringent pre-employment screening process

Securitas is an Equal Opportunity Employer (EOE) - M/F/Vet/Disabilities

#MetroBoston

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

  • Retirement plan

  • Employer-provided medical and dental coverage

  • Company-paid life insurance

  • Voluntary life and disability insurance

  • Employee assistance plan

  • Securitas Saves discount program

  • Paid holidays

  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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