Front Desk AgentHampton Inn Biloxi Ocean Springs MS

7 days ago

Biloxi, MS, United States Blue Sky Hospitality Solutions Full time

Job Title: Front Desk Agent
Location: Hampton Inn – Biloxi/Ocean Springs, MS
Department: Front Office
Reports To: Front Office Manager / General Manager
FLSA Status: Non-Exempt

Job Summary:

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn – Biloxi/Ocean Springs. This position is responsible for ensuring a smooth check-in/check-out process, handling guest requests efficiently, and creating a welcoming environment for every guest.

Key Responsibilities:

  • Greet guests with a warm, genuine smile and assist them throughout their stay

  • Perform check-in/check-out procedures accurately and efficiently

  • Answer phone calls, make reservations, and manage room availability using the property management system (OnQ experience is a plus)

  • Resolve guest concerns and complaints in a courteous and professional manner

  • Process payments and maintain accurate records of transactions

  • Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction

  • Provide information about hotel amenities, local attractions, dining options, and directions

  • Maintain a clean and organized front desk and lobby area

  • Follow all Hilton brand standards and property policies, including safety and security procedures

Qualifications:

  • High school diploma or equivalent required; hospitality or customer service experience preferred

  • Strong communication and interpersonal skills

  • Ability to remain calm and professional in a fast-paced environment

  • Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus

  • Must be available to work flexible shifts including nights, weekends, and holidays

  • Dependable, punctual, and team-oriented

Physical Requirements:

  • Must be able to stand for long periods of time

  • Frequent walking, bending, and reaching

  • Ability to lift up to 25 lbs as needed

What We Offer:

  • Competitive pay

  • Hilton Team Member Travel Program

  • Opportunities for advancement within the company

  • Supportive and friendly team environment

  • Employee recognition programs

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